ServiceNow SPM Developer (Strategic Portfolio Management)

This role requires deep expertise in ServiceNow SPM modules, platform development,  
integrations, automation, reporting, and modern AI-assisted development practices. 
Key Responsibilities 
ServiceNow SPM Development 
  Configure and customize ServiceNow SPM modules, including:  
o Demand Management 
o Project Portfolio Management (PPM) 
o Project Management 
o Program Management 
o Agile Development 
o Resource Management 
o Financial Planning 
o Portfolio Management 
o Strategic Planning Workspace 
o Objectives and Key Results (OKRs) 
o Investment Funding 
  Develop and maintain:  
o Intake workflows 
o Demand assessment processes 
o Project and program templates 
o Resource allocation and forecasting models 
o Financial tracking solutions 
o Portfolio health dashboards 
  Configure roadmap planning, portfolio hierarchies, funding models, and strategic  
objectives. 
  Support business stakeholders with solution enhancements, troubleshooting, and  
optimisation initiatives. 
ServiceNow Platform Development 
  Develop custom solutions using:  
o Business Rules 
o Script Includes 
o Client Scripts 
o UI Policies 
o Data Policies 
o ACLs 
o Scheduled Jobs 
o Flow Designer 
o IntegrationHub 
  Build and support:  
o Workspaces 
o UI Builder Pages 
o Service Portal Components 
o Custom Applications 
  Develop scalable and maintainable solutions following ServiceNow best practices. 
  Participate in platform upgrades and instance health improvement initiatives. 
AI and Innovation Responsibilities 
  Leverage ServiceNow AI capabilities including:  
o Now Assist 
o Generative AI 
o AI Search 
o Predictive Intelligence 
o Virtual Agent 
  Utilize AI-assisted development to accelerate:  
o Requirement analysis 
o Story creation 
o Code generation 
o Unit testing 
o Documentation 
  Identify opportunities to automate manual portfolio and project management  
activities using AI-driven solutions. 
  Support implementation of AI-powered project summarization, risk identification,  
forecasting, and recommendation engines. 
Required Qualifications 
Experience 
  4+ years of ServiceNow development experience. 
  2+ years of hands-on experience implementing ServiceNow SPM solutions. 
  Experience working in Agile delivery environments. 
  Experience with enterprise workflow automation and integrations. 
 Technical Skills 
ServiceNow SPM 
  Demand Management 
  Project Portfolio Management (PPM) 
  Resource Management 
  Financial Planning 
  Agile Development 
  Portfolio Management 
  Strategic Planning 
  OKR Management 
  Roadmap Planning 
ServiceNow Development 
  JavaScript 
  Glide APIs 
  Flow Designer 
  IntegrationHub 
  Script Includes 
  Business Rules 
  Client Scripts 
  UI Policies 
  ACLs 
  UI Builder 
  Workspace Development 
 
 Integrations 
  REST 
  SOAP 
  JSON 
  Web Services 
  MID Server 
 
Reporting 
  ServiceNow Reporting 
  Performance Analytics 
  Dashboard Development 
  KPI Configuration 
 
 Preferred Certifications 
  ServiceNow Certified System Administrator (CSA) 
  ServiceNow Certified Application Developer (CAD) 
  ServiceNow Certified Implementation Specialist   Strategic Portfolio Management 
AI Persona / Future Ready Expectations 
The ideal candidate should demonstrate an AI-First ServiceNow Developer mindset: 
  Uses AI tools to improve development productivity and code quality. 
  Leverages Generative AI for design, documentation, testing, and troubleshooting. 
  Builds intelligent workflow solutions using Now Assist and AI capabilities. 
  Understands Agentic AI concepts and ServiceNow's AI roadmap. 
  Promotes responsible AI adoption with proper governance and human oversight. 
  Continuously explores innovative ways to improve business processes through AI  
and automation.