Application Support Lead : Network city, NY-4Days onsite.
American IT Systems
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Job Details
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- Application Support (Onsite Service Lead) Role Summary The Onsite Service Lead will act as the primary point of contact for client stakeholders
- ensuring smooth service delivery
- SLA adherence
- and coordination between onsite and offshore teams.
Summary
Application Support Lead
Location -Newyork city, NY
Onsite Requirement - Y/N-Y
Number of days onsite-4 days
Must Have Skills
Application Support
Stakeholder Management
ITIL
UST Job Description
Application Support (Onsite Service Lead)
Role Summary
The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams.
Key Responsibilities
Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive root cause analysis (RCA) for critical incidents Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities Maintain knowledge management practices
Required Skills & Experience
8-12 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience
Experience in onsite-offshore model Strong analytical and communication skills
Experience with tools like ServiceNow/Jira
- Dice Id: 91163020
- Position Id: 2026-1265
- Posted 1 day ago
Company Info
About American IT Systems
American IT Systems Staffing Fastest growing Recruitment firm helping clients hire the best quality candidates faster across the globe.
We provide services starting from Temporary Staffing & Permanent Recruitment to management consulting. We specialize in Technology, Product & Design hiring headhunting & sourcing passive resources using cutting edge technology & tools
Our Aim
Hiring and recruiting top talent can be a challenging, time-intensive process. Client organizations recognize the value in saving time, money and preventing unnecessary burden on internal staff by outsourcing certain hiring needs. It can also send a strong message to top professionals they will spare no expense in finding and hiring the best talent possible..
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