Help Desk Analyst

Help Desk Analyst

Hybrid | Monday-Friday | Day Shift | Austin, TX
Please Read Before Applying
Do NOT apply if:

• You are not local to Austin, TX or unwilling to relocate
• You have less than 1 year of Help Desk technical support experience providing support via phone, email, and chat

Only candidates meeting both requirements will be considered.

Our client is expanding their Service Desk team and looking for a dependable, customer-focused Help Desk Analyst who can thrive in a fast-paced enterprise environment. This role is ideal for someone who enjoys troubleshooting, problem-solving, and supporting end users with clear, professional communication.

Required Skills

• 1+ year of Help Desk or Service Desk experience
• Strong knowledge of Windows OS, Office 365, and Active Directory
• Solid troubleshooting abilities and effective communication skills

What You'll Be Doing

• Provide end-user support via phone, email, and chat
• Troubleshoot issues with Windows devices, PCs, printers, and applications
• Work with basic networking concepts (DNS, DHCP, TCP/IP)
• Triage and escalate high-impact incidents
• Assist leadership with process improvements and documentation
• Support small technical projects as needed
• Break down technical issues into simple, user-friendly explanations

Schedule & Hybrid Setup

• Hybrid: Onsite Monday-Thursday, remote Fridays
• After 90 days, strong performers may qualify for 2 remote days per week
• Day shift schedule
• 3+ weeks onsite training

Expectations

• Strong reliability and consistent attendance
• Professional communication and customer-focused mindset
• Weekly attendance and performance reporting

Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $20.00 - $23.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Feb 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.