Senior Support Technician

Description
The IT Desktop Support (Advanced) position is responsible for providing expert level technical support, managing complex IT issues, and ensuring the stability and security of end user computing environments. This role involves advanced troubleshooting, IT infrastructure support, process automation, and mentoring junior IT staff.
Job Responsibilities:
Mentor Junior IT Staff and provide end-user training on new technologies
Assist in File restores
Work with IT Infrastructure for basic network status and port activation
Escalate and collaborate with IT Team lead on critical incidents
Diagnose and resolve high level technical issues related to hardware, software, and network infrastructure
Assists in coordinating and escalation of audiovisual setups and video conferencing support
o Virtual Meeting Applications knowledge preferred (MS Teams, Cisco Webex, Zoom, GoTo, etc.)
o Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Manage and remediate workstations with security vulnerabilities via Microsoft Endpoint Configuration Manager (MECM), and Qualys
Participate in after-hours (evening & weekend) on-call rotation
Manage or support IT projects, ensuring successful implementation, timely delivery, and alignment with business objectives
Contribute to and finalize internal documentation, ensuring processes are clearly outlined for future reference by IT staff
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Required Skills:
High school diploma or equivalent; additional certifications or relevant education is a plus.
IT Enterprise experience is preferred
Minimum two years' experience in customer service and quality assurance.
Previous experience using a ticketing system that manages support requests and monitoring trends.
Experience with scripting and automation.
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time management skills
Excellent problem-solving and communication skills.
Strong technical troubleshooting skills with hardware and software issues.
Understanding help desk processes and service management principles.
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
Ability to lift up to 50 pounds
Skills
Desktop, Support, Customer service, Technical support, Troubleshooting, configuration management software, Help desk support, Customer support, virtual support, audiovisual, Active directory, Windows 10
Top Skills Details
Desktop,Support,Customer service,Technical support,Troubleshooting,configuration management software,Help desk support,Customer support,virtual support,audiovisual
Additional Skills & Qualifications
Education: Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience: 3 - 5 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
Complexity: Provides Tier 3 support. Functions, somewhat independently, under general direction of more customer service representatives, supervisors or managers. Generally follows documented procedures and checklists.
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Ocoee, FL.
Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ocoee,FL.
Application Deadline
This position is anticipated to close on Feb 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.