Mobility Technician

Position Summary
We are looking for an experienced Mobility Technician to support a large, enterprise IT environment with a strong emphasis on mobile device support. This role is focused primarily on corporate-managed mobile devices and will support enterprise initiatives related to mobile device refreshes and MDM migrations, including Intune.
This is a 100% onsite position, requiring hands-on support and direct interaction with end users and IT teams.

What You'll Be Doing

• Provide Level 2 support for enterprise mobile devices including iPhones, iPads, and Android devices
• Support mobile device lifecycle activities such as provisioning, refreshes, replacements, and migrations
• Manage and troubleshoot devices using MDM platforms such as Intune, MobileIron/Ivanti, and JAMF
• Work directly with mobile carriers (AT&T, Verizon, etc.) for device activations, issues, and account support
• Diagnose and resolve hardware, software, and connectivity issues related to mobile devices
• Deliver support in person, remotely, and through phone, chat, and email
• Own tickets from intake through resolution while meeting SLAs and customer expectations
• Accurately document work, troubleshooting steps, and resolutions in a ticketing system
• Create and update knowledge articles to improve support efficiency and first-contact resolution
• Collaborate with Level 1 support, IT technicians, engineers, and other IT teams
• Follow corporate IT standards related to security, compliance, and device usage

Required Skills & Experience

• 4-7 years of hands-on IT support experience
• Proven Level 2 mobility support experience in a corporate environment
• Strong experience supporting:
  • iOS and Android devices
  • Corporate-managed mobile environments
• Experience working with mobile carriers (AT&T, Verizon, etc.)
• Experience with MDM solutions such as Intune or MobileIron
• Strong troubleshooting, problem-solving, and analytical skills
• Customer-focused mindset with strong verbal and written communication skills
• Ability to work independently and take ownership of issues through resolution

Preferred / Nice-to-Have Experience

• Experience with JAMF
• Experience with Apple Business Manager / Apple Device Enrollment
• Experience supporting remote or field-based users
• Experience using ServiceNow
• Experience with Telecom Expense Management (TEM) tools (Tangoe, MDSL, Asignet)

Work Environment

• Fully onsite role (5 days per week)
• Mix of independent ticket ownership and team collaboration
• Fast-paced enterprise IT support environment

Schedule & Additional Details

• Monday-Friday, 8 hours per day (8-5 CST with lunch)
• Occasional limited overtime may be required based on workload (typically under 2 hours per week)
• No travel required

Job Type & Location
This is a Contract position based out of North Chicago, IL.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in North Chicago,IL.
Application Deadline
This position is anticipated to close on Apr 3, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.