Help Desk Analyst

Hybrid in Denver, CO, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Contract Independent
12 Months
No Travel Required
Remote
$22 - $28/hr
Fitment

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Job Details

Skills

  • Help Desk
  • Application Support
  • Technical Support
  • Service Desk
  • Tier 1
  • Incident Management
  • Microsoft Word
  • Microsoft Excel
  • Salesforce.com
  • Issue Tracking
  • Issue Resolution
  • Customer Relationship Management (CRM)

Summary

Help Desk Analyst

Location: Denver, CO (Remote)
Interview: Webcam
Position type: Contract

Introduction:

This position is for a Help Desk Analyst who will be responsible for providing technical support to both internal and external users, incident management, issue tracking, and maintaining technical documentation. The individual will work closely with the BITS Technology team and the Child Care Automated Tracking System (CHATS) team to ensure smooth operation of systems and applications.

Responsibilities:

  • Provide Salesforce and Salesforce third-party application support to internal and external users on CHATS technology issues.
  • Document, track, and monitor technical issues to ensure timely resolution.
  • Submit and track user-reported issues in the incident management system(s).
  • Communicate with end users to inform them of known system issues and issue resolution.
  • Update internal and external users on the status of their incident/bug requests.
  • Participate in testing and validation activities.

Requirements:

  • 3+ years of demonstrated knowledge of and experience using Microsoft Word, Excel, and Google Suite.
  • Excellent analytical and troubleshooting skills.
  • Ability to work independently and as part of a team.
  • Excellent verbal and written communication skills.

Preferred skills OR Nice to Have:

  • Three years of experience with Salesforce Customer Resource Management (CRM) and Jira.
  • Functional understanding of the CHATS application.
  • Current Salesforce Administrator Certification in progress.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10460158
  • Position Id: 9016031
  • Posted 3 hours ago
Contact the job poster
BM

Babli Maneshwar

Lead Recruiter @ Info Origin Inc.
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