IT Help Desk Support

Our direct client is looking for IT Help Desk - IT Help Desk support resources (5 positions). Pls send me resume, rate and contact details.

 Duration – 6 months with extension
  Worker Location: Corporate - 002-Louisville-JeffersonKYTech Cntr
  Job Title: IT Help Desk - IT Help Desk

 We will need at least 3 of the 5 to be able to work Night Shift - starting around 4pm, 1 day shift is starting at 8 or 9am
Remote is OK but needs to train on site so must be local

The position is responsible for providing first level support and troubleshooting for every team member that calls or chats with the  Service Desk.  Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that client teams face on a daily basis.

Job Responsibilities:
•       Analyze and resolve hardware, software and operational issues within our service level agreements
•       Maintain a basic understanding of operational procedures
•       Log all incidents into an Incident Management System with clear, concise language
•       Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
•       Achieve an on target or above rating on quality, service, and productivity metrics
•       Follow proper escalation path when necessary to resolve issues
•       Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
•       Provide stellar customer service to our customers, treating every call with respect and positive energy
•       Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
•       Participate in all individual and group training initiatives

Knowledge an Skill Required:
    •   Some college preferred
•       Good organizational, oral/written communication, and problem solving skills
•       Good understanding of computer concepts (PC Fundamentals/Operating Systems)
•       Ability to type 40 words per minute
•       Minimum of 1 of year previous help desk/call center experience is desired
•       Spanish fluency is desired
•       Basic understanding of restaurant operations is desired

 Please note the desired shift at the top of the resume (day or night or either)