SAP OTC Program Manager
Edison, New Jersey
Job Summary:
The Project Manager, Program Management - SAP S/4HANA Business
Transformation, supports a multi-year, enterprise SAP S/4HANA business transformation by
coordinating a portfolio of initiatives across Business Owners, SAP/IT teams, and third-party
partners. This role focuses on end-to-end Order to Cash (OTC) capabilities, including Order
Management, Pricing, Contracts, Billing, Credit, Accounts Receivable, Customer Management,
and related integrations.
Operating within the Transformation Management Office (TMO), this role ensures initiatives
are aligned to business priorities, governed consistently, integrated across workstreams, and
supported by strong business readiness and adoption planning.
This role acts as a connector between strategy and execution, providing portfolio-level
visibility, dependency management, and readiness coordination without owning wave-level
deployment delivery.
Essential Duties:
Portfolio Planning & Governance
- Maintain the transformation portfolio plan, spanning Business readiness projects and
SAP activities including initiative sequencing, dependencies, milestones, and key risks
with specific focus on Order-to-Cash initiatives and cross-process dependencies.
- Support intake, prioritization, and scope governance aligned to transformation
strategy and value drivers.
- Ensure initiatives comply with defined governance, stage gates, and decision
frameworks.
- Prepare executive-ready materials for Steering Committees and portfolio reviews.
Business Owner & Process Owner Engagement
- Partner with Business Owners and Enterprise Process Owners to clarify objectives,
scope, success measures, and decision ownership across Order-to-Cash business
processes.
- Build EPO and business participation plans with EPO s, Deployment, Change and
Training Lead. Track business participation commitments and identify capacity or
engagement risks.
- Support cross-functional alignment when priorities or dependencies conflict.
SAP / IT Coordination
- Work closely with SAP, Data and IT teams to align business priorities with technical
delivery plans and release sequencing.
- Provide visibility into SAPdelivery progress, risks, and dependencies impacting
business readiness.
- Ensure integration across process, data, reporting, and technology considerations at
the portfolio level including customer, pricing, billing, and financial integration points.
Third-Party / System Integrator Coordination
- Coordinate with System Integrators and third-party partners to ensure alignment to
OTC portfolio priorities and program governance standards.
- Track high-level partner deliverables, dependencies, and risks.
- Support issue escalation and reinforce expectations for quality, documentation, and
knowledge transfer.
Business Readiness & Adoption Support
- Coordinate enterprise-level business readiness activities, including readiness
baselining, planning, milestone tracking, and participation in design, testing, and
training.
- Partner with Data, Change, Training, and Communications leads to align readiness
activities across initiatives.
- Identify and escalate readiness risks related to timing, capacity, or adoption.
Risk, Dependency & Value Tracking
- Maintain a portfolio-level view of risks, issues, and cross-initiative dependencies.
- Support tracking of business benefits, KPIs, and value realization.
- Shift reporting from task completion to business capability and outcome visibility.
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Key Interfaces
- Business Owners; Process Owners; SAP/ IT Teams; Deployment Directors; Data,
Change, Training Leads; System Integrators; Transformation Program Director
Under this roof we require:
- Bachelor s degree required
- 8+ years project/programmanagement experience, including 3 5 years supporting
SAP ERP (ECC or S/4HANA) transformations
- Experience working with business leaders, IT teams, and system integrators
- Strong understanding of end-to-end business processes
- Ability to manage cross-functional dependencies and readiness risks
- Direct experience supporting Order-to-Case business processes in an SAP
environment.
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