Senior AI Engineer (IVR/Conversational AI)
Hybrid in Charlotte, NC, US • Posted 17 hours ago • Updated 14 hours ago

Millennium Software, Inc.
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Job Details
Skills
- AI
- LLMs
- IVR
- Conversational AI/Chatbots
Summary
Role Overview
Customer is looking for a senior AI Engineer to lead IVR and Conversational AI initiatives, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.
Key Responsibilities
- Architect and develop AI-driven IVR and conversational systems using Python
- Build NLP models for text classification and clustering to support intent detection and call routing
- Perform data analysis using SQL on large-scale IVR and interaction datasets
- Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
- Lead development of agentic AI workflows for multi-step customer interactions
- Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
- Partner with IVR platform, speech engineering, and product teams
- Mentor offshore and junior AI engineers
Required Skills & Experience
- 5+ years of experience in AI / ML
- Very strong proficiency in Python
- Proven expertise in NLP, including:
- Text classification
- Clustering
- Strong experience in data analysis using SQL
- Hands-on experience with LLMs:
- Prompt engineering
- Evaluation frameworks
- Retrieval-Augmented Generation (RAG)
Good to Have
- Experience with Agentic AI and multi-agent orchestration
- Experience with LLMOps / MLOps in production environments
- Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)
Libraries & Tools
- Python / ML: NumPy, Pandas, Scikit-learn, XGBoost
- NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
- LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK
- Agentic AI (Good to Have): LangGraph, AutoGen, CrewAI
- Data & SQL: Oracle, MySQL, SQLAlchemy
- Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
- LLMOps / MLOps (Good to Have): MLflow, Weights & Biases, BentoML, Airflow
- Dice Id: msimi
- Position Id: CAP01161553PM
- Posted 17 hours ago
Company Info
Millennium Software was founded in a spare bedroom office in 1996 by Anu Anand, and has now done well over half a billion dollars in business with 102 companies out of the Fortune 500. Most of our business comes to us from word of mouth, and we challenge you to find a single customer who has felt wronged by us over the last twenty years.
The reason for our success is simple: we treat our employees and customers like family, because we are family - three generations work side by side in the business every day. Just speak to our clients at the world's leading companies, such as Ford, IBM, and Capgemini, each of with whom we've done >$100m as tier one suppliers.
As a woman and minority-owned business, our commitment to diversity helps us think differently, and giving back helps us build community. Nationally, we support Disabled American Veterans, American Heart Association, Juvenile Diabetes Research Foundation, and the ALS Association. Locally, we support Arbor Hospice, Gleaners Food Bank of Southeast Michigan, and the Michigan Humane society..
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