Epic Grand Central Analyst

We are seeking an experienced Epic Grand Central Analyst to support the implementation, optimization, configuration, and ongoing maintenance of Epic s Grand Central application. The ideal candidate will have strong experience with patient access, ADT, registration, and hospital workflows, along with the ability to work closely with clinical, operational, and IT stakeholders.

Key Responsibilities

• Configure, maintain, and optimize Epic Grand Central functionality based on business and operational requirements.
• Support ADT (Admission, Discharge, Transfer) and patient access workflows.
• Analyze existing workflows and recommend improvements to enhance operational efficiency.
• Work with business stakeholders to gather, document, and translate requirements into Epic system solutions.
• Troubleshoot application issues and provide timely resolution or coordinate with appropriate teams.
• Participate in Epic upgrades, enhancements, testing, and new functionality implementations.
• Develop and execute test plans, including unit, integrated, regression, and user acceptance testing.
• Collaborate with other Epic application teams, including Prelude, Cadence, Orders, and clinical/inpatient applications, as required.
• Create and maintain application documentation, workflow diagrams, configuration specifications, and support procedures.
• Provide end-user support, training, and knowledge transfer when needed.
• Participate in go-live, deployment, and post-production support activities.
• Ensure solutions align with organizational policies, Epic best practices, and applicable healthcare requirements.

Required Qualifications

• 3+ years of experience working with Epic applications, preferably in a healthcare environment.
• Hands-on experience with Epic Grand Central.
• Strong understanding of ADT, patient registration, admission, discharge, and transfer workflows.
• Experience with hospital/patient access workflows and healthcare operations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience gathering requirements and working directly with business/clinical stakeholders.
• Experience with testing, upgrades, implementations, and production support.
• Strong communication and documentation skills.

Preferred Qualifications

• Epic Grand Central certification strongly preferred.
• Experience with Epic Prelude and/or Cadence.
• Experience supporting Epic implementations or optimization projects.
• Experience working in large or complex hospital environments.
• Epic certification in related modules is a plus.
• Bachelor s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field is preferred.