L2 Cloud Support Engineer

Job Title :: L2 Cloud Support Engineer

Job Location :: Westerville OH (Onsite)

Shift Time : 02:00 PM to 11:00 PM EST

Description:

AgreeYa is a global Systems Integrator and is seeking an experienced, Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale networks and cloud environments. You'll troubleshoot complex issues, lead system upgrades, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly.

Job Responsibilities

Azure Infrastructure Operations (IaaS)

• Deploy, configure, manage, and troubleshoot Azure Virtual Machines, Storage Accounts, Virtual Networks (VNets), Load Balancers, and App Services.
• Monitor and optimize Azure infrastructure performance, availability, and scalability.
• Implement and maintain Azure Monitoring solutions and alerts.

Hybrid Infrastructure & Identity Management

• Manage and support hybrid cloud environments integrating on-premises and Azure services.
• Administer Microsoft Entra ID (Azure AD), AD Connect, Hybrid Identity, VPNs, and ExpressRoute.
• Support Active Directory, Exchange, and Microsoft 365 environments.

Incident, Problem & Change Management

• Serve as the escalation point for complex L2 infrastructure incidents.
• Perform root cause analysis (RCA) and implement corrective/preventive actions.
• Participate in incident, change, and problem management processes following ITIL practices.
• Ensure timely resolution of infrastructure and network issues.

Automation & Scripting

• Develop and maintain automation scripts using PowerShell and other scripting languages.

Monitoring, Security & Compliance

• Monitor infrastructure health, system performance, and security compliance.
• Conduct infrastructure audits and maintain operational documentation.

Backup & Disaster Recovery

• Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
• Support business continuity and emergency outage response activities.

Documentation & Reporting

• Create and maintain infrastructure documentation, process documents, network diagrams, and configuration records.
• Prepare and deliver system performance statistics and operational reports.

Team Collaboration & Leadership

• Provide technical guidance and mentorship to junior team members.

Required Skills & Experience

• Microsoft Azure (Compute, Networking, Storage)
• Microsoft Entra ID (Azure AD)
• Azure Monitoring & Security
• Hybrid Cloud Infrastructure Knowledge
• VMware / Hyper-V Administration
• Windows Server Administration
• VPN & ExpressRoute Connectivity
• PowerShell Scripting / Automation
• Incident & Change Management
• Root Cause Analysis (RCA)

Preferred Skills & Experience:

• Microsoft 365 Administration
• Exchange Administration
• Backup & Disaster Recovery Solutions
• IT Infrastructure Monitoring Tools
• ITIL Process Knowledge

Education Required:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others.

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics.