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Amazon Connect Lead

Atlanta, GA, US • Posted 23 hours ago • Updated 23 hours ago

Contract Corp To Corp

Contract Independent

9 Months

No Travel Required

On-site

Depends on Experience

The Avian Consulting LLC

Fitment

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Job Details

Skills

Amazon S3
Amazon Connect
Contact Center
AWS Lambda
Dynamo
Bedrock
WebRTC
Voice

Summary

Job Title: Amazon Connect Lead

Location : Atlanta, GA (Onsite )

Contract

Job Description:

Primary Technical Skill

Contact Center Technical Lead Experience 8 years

Role Overview

Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
Oversee overall implementation development support operations enhancements and system updates
Act as primary escalation point for incidents
Identify process gaps and implement improvements
Lead and mentor Junior engineers
Maintain relationships with internal and external stakeholders

Skills Required

Deep handson experience with Amazon Connect
Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
Strong troubleshooting skills in WebRTC and voice issues
Strong leadership and communication skills

Good to have skills

Strong Hands-on programming experience in

Nodejs preferred for Lambda functions and API integrations
Python for Lambdas automation scripts and backend logic

Experience with CloudWatch Connect Metrics CICD pipelines
Implement end-to-end CICD pipelines for

Lambdas
Contact Flows
Amazon Lex
Configuration JSON

Ensure automated builds packaging deployments and rollback mechanisms
Experience integrating with Salesforce Service Cloud Voice
Good documentation and process improvement capability

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172853
Position Id: 9042845
Posted 23 hours ago

Company Info

About The Avian Consulting LLC

Leadership hiring is mission critical. The right leader can transform a company’s trajectory. We turn talent insights into advantage so you can make confident people decisions.

We combine deep discovery, market mapping, rigorous multi dimensional assessment, and confidential engagement with onboarding advisory so new leaders deliver impact faster.

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Contact the job poster

Tejasvi Paruchuri

Recruiter @ The Avian Consulting LLC

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