Solutions Architect

Location: Redmond, WA (100% Onsite)

Overview

Microsoft is seeking a Solutions Architect with expertise in Microsoft Copilot Studio, Agentic AI, automation, and enterprise support operations. This role will focus on designing and supporting AI-powered automation solutions, improving incident management processes, and enhancing operational efficiency across enterprise security and identity platforms.

Key Responsibilities

• Build, deploy, and support AI Agents using Microsoft Copilot Studio.
• Design automation solutions using Copilot, Power Platform, and IcM APIs.
• Develop incident detection, alerting, classification, and remediation automation.
• Support enterprise identity and security platforms including YubiKey, MFA, and authentication services.
• Manage customer interactions and ensure SLA compliance.
• Perform Root Cause Analysis (RCA) and drive process improvements.
• Create dashboards and reporting using Power BI.
• Develop SOPs, technical documentation, and knowledge articles.
• Collaborate with engineering, operations, and support teams.

Required Skills

• Microsoft Copilot Studio
• Agentic AI / AI Agent Development
• Azure and Microsoft 365
• Power Platform / Power Automate
• Incident Management
• ServiceNow, Jira, or Remedy
• RCA and Troubleshooting
• Power BI
• Strong communication and customer-facing experience