Sr Business Analyst - Cleveland, OH

We are seeking an experienced Business Analyst with strong expertise in loan originations and recovery modernization initiatives to support the transformation of lending processes, systems, and workflows. The ideal candidate brings deep understanding of end-to-end origination lifecycle, risk and credit policies, post-default recovery processes, and technology-driven modernization programs.

The BA will work with business stakeholders, technology teams, product owners, and regulatory partners to analyze current-state processes, design future-state frameworks, define requirements, and facilitate implementation of digital and system modernization efforts across loan origination and recovery functions.

Key Responsibilities

• Lead requirement gathering, documentation, and analysis for loan origination and recovery transformation initiatives.
• Apply expertise of the business and its trajectory and work with technical and business teams to support business objectives and align to the roadmap.
• Influences and significantly contributes to the design process to ensure it supports business requirements and an optimized user experience. Partners effectively with Enterprise Architecture to influence the portfolio role within Enterprise strategy.
• Evaluate legacy platforms and recommend new-age solutions to improve recoveries through digital outreach, analytics-driven segmentation, and workflow orchestration.
• Define functional requirements for recovery enhancements such as skip tracing, promise-to-pay (PTP) tracking, field collections modules, and digital repayment channels.
• Evaluate legacy workflows, identify modernization opportunities, and define scalable future-state operating models.
• Utilize industry trends to influence requirements for new application features and enhancements that are consistent with strategic priorities.
• Develop BRDs, FRDs, Epics/User Stories, Process Maps, Data Models, and Acceptance Criteria.
• Collaborate with product and engineering teams to convert business needs into actionable technical requirements.
• Translate business requirements into technical requirements considering multiple users, risks, and/or impact scenarios and convey with appropriate level of detail to the development team.
• Support platform selection, migration strategy, integration requirements, and process re-engineering.
• Perform gap analysis between existing and target platforms for originations and collections/recovery.
• Partner with Risk, Credit, Collections, Compliance, and Operations to align workflows with policy and regulatory expectations.
• Work with QAS to lead project testing strategy. Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.
• Capture requirements for multiple highly complex systems across multiple stakeholders; understands and applies the SDLC to the execution of deliverables.
• Conduct UAT planning, test case design, execution, and defect triage.
• Advises on security, risk management, and IT process principles and escalate to appropriate team(s) as needed. Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards.
• Monitor implementation progress, assist in change management, and support post-deployment stabilization.
• Generate reporting and insights to measure recovery performance and origination efficiency improvements.
• Act as a bridge between technology, operations, and internal business units.

Required Skills & Qualifications

• 10+ years of experience as a Business Analyst (Finance/Banking preferred).
• Strong domain knowledge of loan originations: underwriting, scoring, approval, documentation, funding.
• Strong experience in Collections and Defaults
• Perform current and future state analysis
• Work closely with Business and transform requirements for Dev teams
• Experience in building out Use Cases
• Experience in collections and loan recovery modernization, workflows, and automation.
• Hands-on experience building process maps (AS-IS/TO-BE) using tools such as Visio, Lucidchart, or BPMN.
• Proven experience writing detailed BRDs/FRDs/User Stories and working in Agile/SAFe environments.
• Strong understanding of regulatory guidelines and compliance frameworks in lending ecosystem.
• Familiarity with LOS platforms, recovery systems, workflow orchestration, and digital automation solutions.
• Excellent stakeholder communication, problem-solving, and analytical skills.
• Ability to translate business needs into technical requirements with precision.

Preferred Qualifications (Good to Have)

• Experience with modernization of legacy loan platforms (e.g., Temenos, Fiserv, nCino, Finacle, etc.).
• Experience working with CGI Credit Studio Recovery Modernization platform
• Exposure to delinquency management, collections engines, restructuring, or charge-off processes.
• Experience with ML-based risk scoring or automation in origination workflows.