Please note this position is Remote. This is an initial contract for 3 months but may have potential to extend for the right candidate.
Required Qualifications:
5+ years of experience as a UX Designer working on digital products, platforms, or applications
Demonstrated experience designing complex, task based or workflow driven experiences
Strong collaboration and communication skills in cross functional, enterprise environments
Experience designing for customers and business users
Strong experience using existing design systems and incorporating standardized UI components and patterns
Ability to balance consistency with usability when working within established frameworks
Proficiency with Figma
Nice to Have:
Experience working with customer journey maps or service design artifacts
Experience in regulated, operational, or enterprise scale environments
Familiarity with work tied to phased delivery
Experience supporting internal tools or operational systems
Not a Fit / Clarifications:
This role is not focused on marketing or promotional websites
This role is not primarily visual, brand, or content driven design
Designers whose experience is limited to campaign sites, brochure style websites, or marketing design may not be a strong fit
Engagement Model:
Contract role aligned to approved CX initiatives and delivery timelines
Work will be remote within regular US working hours
Designers may support one or multiple initiatives over the course of the engagement
Initial contract will be for 3-months but may have potential to extend for the right candidate
Role Summary:
The client is seeking experienced UX Designers (contract) to support specific customer experience initiatives. This role focuses on designing complex, task based and business oriented experiences for both customers and internal users.
The work is execution focused and delivery oriented. Designers will partner with a collaborative team of Journey Owners, Product, Technology, and Business stakeholders to translate funded initiatives into implementation ready UX solutions. This is a fast-paced engagement with multiple initiatives moving forward at once. The role requires comfort balancing more than one project at a time and working within ambitious timelines. This role is not focused on marketing websites, campaign pages, or visual branding work.
Key Responsibilities:
Design complex, multi step user flows and workflows that support real business tasks
Translate approved opportunities into clear UX solutions
Create user flows, wireframes, prototypes, and high fidelity designs
Apply existing design systems, standardized components, and established design patterns
Ensure UX solutions align to usability, consistency, accessibility, and scalability standards
Collaborate with cross-functional teams to ensure designs are feasible and implementation ready
Produce clear design documentation and specifications to support development handoff
Participate in design reviews and iterate based on stakeholder and delivery feedback
Design within enterprise constraints such as policy rules, process dependencies, data, and system limitations
Candidates must provide their phone number. Job reference number is A5266.
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