Description
Provide Tier 1 through 3 technical support for end-user incidents and service requests.
Troubleshoot and resolve issues related to Windows OS, Microsoft Office suite, Active Directory, Printing infrastructure, company applications, and basic network connectivity.
Create and maintain detailed documentation for M365 configurations, support procedures, and troubleshooting guides.
Participate in the evaluation and implementation of new M365 features and enhancements.
Administer and manage core Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
Manage user identities, licenses, and security groups using Azure Active Directory (now Microsoft Entra ID).
Configure and troubleshoot mail flow, shared mailboxes, distribution lists, and security/compliance policies within Exchange Online.
Manage and secure SharePoint sites and Teams environments, controlling access and permissions.
Assist with M365 security best practices, including Multi-Factor Authentication (MFA) and basic Conditional Access policy administration.
Collaborate with IT Architects and the Cybersecurity and Compliance team to ensure M365 environment and procedures meet security audit and compliance requirements.
Additional Skills & Qualifications
Required Qualifications & Skills
Experience: 3+ years of experience in an IT support, help desk, or systems administrator role with significant exposure to Microsoft technologies.
M365 Expertise: Proven experience administering and troubleshooting Exchange Online, Teams, and SharePoint Online.
Identity Management: Solid understanding of Azure Active Directory/Entra ID for user, group, and license management.
Operating Systems: Proficient in supporting and troubleshooting Windows 11.
Communication: Excellent written and verbal communication skills, with a proven ability to explain technical issues to non-technical users.
Scripting (Bonus): Familiarity with PowerShell for routine administrative tasks in M365 is a plus.
Preferred Certifications (A plus, but not required)
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
Microsoft 365 Certified: Fundamentals (MS-900)
Job Type & Location
This is a Contract position based out of Monroeville, PA.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Monroeville,PA.
Application Deadline
This position is anticipated to close on Feb 28, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005836460
- Posted 9 hours ago
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