Site IT Services Manager

Role: Site IT Services Manager
Location: Raritan, NJ
Duration: 12 Months

Description

We are seeking a Site IT Services Manager to own end-to-end IT service delivery for a designated location, ensuring high availability of systems, reliable on-site support, and effective coordination with vendors and internal teams. This role serves as the primary IT point of contact for the site, overseeing operations, supporting projects, and ensuring IT services align with business needs.

The ideal candidate will have strong experience in IT service management (ITIL), on-site operations, stakeholder engagement, and incident response within enterprise environments.

Key Responsibilities:

• Own end-to-end IT service delivery for an assigned site, ensuring service availability, performance, and user satisfaction.
• Provide on-site operational leadership and act as the primary liaison between business stakeholders, IT teams, and vendors.
• Work with cross-functional teams to initiate projects, gather and document requirements, and support delivery of site-specific initiatives using project tracking tools such as Jira.
• Approve and coordinate IT changes through a controlled change management process, including securing maintenance windows and performing on-site validation and testing.
• Participate in and support Command Center activities for Priority 1 and Priority 2 incidents impacting site operations.
• Coordinate local vendors, facilities-related IT dependencies, and asset lifecycle management.
• Monitor site services, capacity utilization, and performance to proactively address risks and constraints.
• Lead incident escalation activities and support disaster recovery planning and execution for site systems.
• Maintain accurate reporting on site-level KPIs, service metrics, and continuous improvement initiatives.
• Ensure compliance with enterprise IT standards, security policies, and operational procedures.

Required Qualifications:

• Strong experience with ITIL service management practices, including incident, problem, change, and SLA management.
• Experience managing on-site IT operations in enterprise or multi-location environments.
• Proven ability to coordinate vendors, manage assets, and support facilities-related IT dependencies.
• Experience using IT service management tools such as ServiceNow or similar platforms.
• Familiarity with monitoring tools, ticketing systems, and operational dashboards.
• Strong stakeholder communication, reporting, and leadership skills.
• Experience supporting incident escalation and business continuity or disaster recovery activities.