Job Title: Computer User Support Specialists
Location: Apex, NC
Employer: 4Consulting, Inc
Position Type: Part-Time
Worksite: Onsite
Position Summary
4Consulting, Inc is seeking a qualified Computer User Support Specialists to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
Essential Duties and Responsibilities
The candidate will be responsible for:
- Provide on-site technical support, troubleshoot application issues, and resolve end-user requests or escalate complex issues to the appropriate support teams.
- Deliver end-user training, develop training materials, and assist users with system functionality and best practices.
- Document issues, resolutions, and user feedback while maintaining accurate support records and knowledge documentation.
- Collaborate with business and technical teams to support application rollouts, user adoption, and continuous operational improvements.
Minimum Qualifications
The position requires:
|
Education
|
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent combination of education and experience.
|
|
Experience
|
3+ years of experience in application support, end-user training, technical troubleshooting, help desk operations, and customer support.
|
|
Technical Skills
|
Application Support, Technical Troubleshooting, Help Desk Support, Customer Relationship Management (CRM) Systems, Ticket Management Systems, End-User Training, Technical Documentation, Enterprise Application Support
|
|
Business / Domain Skills
|
Customer Service, Stakeholder Communication, Problem Solving, User Support, Training & Knowledge Transfer, Business Process Support
|
|
Communication
|
Ability to communicate with technical and business stakeholders.
|
|
Documentation
|
Ability to prepare project documentation, status updates, and deliverables.
|
|
Work Authorization
|
Must be legally authorized to work in the United States. Sponsorship may be considered where permitted by company policy and project requirements.
|
Preferred Qualifications
- Experience supporting enterprise case management or public sector applications.
- Knowledge of child welfare, human services, or social services business processes.
- Experience supporting enterprise application deployments and on-site user adoption initiatives.
Equal Employment Opportunity Statement
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.
Never miss an opportunity! Create an alert based on the job you applied for.
