Senir Project Manager

Job#: 3020303

Job Description:
**If you are interested, please send your resume to Jordan at **

Senior Project Manager - Digital Messaging (Contract)

Location: San Antonio, TX - Onsite 4 days/week

Contract Duration: Through the end of the year

About the Role

We are seeking a proactive and highly organized Senior Project Manager with deep experience in digital messaging, Agile project delivery, data-driven decision-making, and cross-functional leadership. In this role, you will lead high-impact initiatives focused on improving member-facing digital communications, optimizing message templates, implementing personalization strategies, and driving consistency across the digital messaging ecosystem.

This position is ideal for someone who thrives at the intersection of project management, UX principles, and performance analytics.
Key Responsibilities
Project Leadership & Agile Execution

• Lead complex, multi-workstream digital messaging projects from initiation to delivery
• Manage workflows, stand-ups, tasks, and timelines using Jira Workflow Management (JWM)
• Identify risks, dependencies, and mitigation strategies
• Communicate progress, blockers, and recommendations to stakeholders across product, UX, content, marketing, and engineering

Digital Messaging Strategy & Optimization

• Drive enhancements to the top 20 call-driving message templates, improving clarity, UX quality, and call-to-action effectiveness
• Oversee the redesign of online document notifications to include personalized, actionable messaging
• Ensure messaging standards align with best practices in UX, content design, and accessibility
• Partner with business, content, and experience teams to maintain consistent digital communication standards

Journey Mapping & Experience Improvement

• Lead and collaborate on comprehensive member journey mapping across multiple lines of business
• Identify gaps, redundant touchpoints, or templates that should be deprecated
• Translate journey insights into actionable content and experience recommendations

Performance Measurement & Insights

• Define and track KPIs related to message performance and engagement
• Leverage analytics tools to evaluate:
  • Click-through rates
  • Opt-out rates
  • Template usage volume
  • Personalized content performance
• Present insights that inform messaging strategy, content standards, and continuous improvements
• Measure and report performance metrics, including volume of enhancements, obsoletions, and journeys evaluated

Collaboration & Documentation

• Work cross-functionally with product, UX, design, content specialists, and marketing partners
• Use Microsoft tools (Excel, PowerPoint) to support reporting, presentations, and planning
• Manage documentation, assets, and deliverables using Box
• Ensure alignment across teams on project goals, timelines, and execution

Required Skills & Experience

• 7+ years managing complex digital or communications projects
• Strong background in Agile methodologies and multi-initiative project execution
• 5+ years in digital messaging, content strategy, or customer communication experience
• Experience with content personalization, A/B testing, and journey mapping
• 4+ years analyzing digital performance data and deriving insights from KPIs
• Hands-on experience with Jira/JWM, Microsoft tools (Excel, PowerPoint), and Box
• Excellent communication, stakeholder management, and organizational skills
• Ability to translate complex business needs into clear project plans and measurable outcomes

Preferred Qualifications

• Experience in financial services or another highly regulated industry
• Familiarity with UX principles as they apply to digital messaging
• Strong understanding of digital copy, content workflows, or UX writing
• Experience partnering with design, engineering, marketing, and product teams
• Comfort analyzing metrics and recommending data-driven improvements

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.