IT Program Manager

Direct Client Requirement:

IT Program Manager

Santa Clara Office, CA (Hybrid)

We are seeking an experienced Program Manager to lead the planning, development, and implementation of infrastructure and technical operational programs. The ideal candidate will have a background in defining program objectives, is well-versed in agile methodologies, and possess deep expertise in effectively implementing these methodologies across a fast-paced, dynamic organization. You will coordinate and manage multiple concurrent internal projects for upgrading internal systems, implementing new tools, and optimizing network and security protocols.

Responsibilities:

• Lead initiatives to integrate internal tools and systems to streamline workflows, automate repetitive tasks, and improve overall operational efficiency.

• Provide regular updates to senior leadership and relevant stakeholders on project progress, potential risks, and mitigation strategies.

• Continuously analyze and refine processes to improve efficiency, reduce costs, and enhance the user experience.

• Develop best practices and standard operating procedures (SOPs) for internal teams.

• Identify and mitigate risks related to internal projects, internal tool management, and overall operations.

• Ensure systems are secure and compliant with regulatory standards.

• Plan, coordinate and manage large transformational initiatives.

• Lead program management team meetings.

• Identify cross-functional dependencies.

• Anticipate, minimize and mitigate risks.

Required Experience & Skills

• 7+ years of program management experience in infrastructure, network, compute or cloud operations.

• Demonstrate a consistent ability to lead cross-functional teams and deliver technical solutions while mitigating or removing obstacles.

• Excellent communication, problem-solving, conflict resolution, active listening, time management and interpersonal skills.

• Able to thrive in a fast-paced environment with a strong foundational understanding of enterprise applications, infrastructure, information security, and operations.

• Hands-on expertise working with Agile/Scrum methodologies including agile tools (Jira, Confluence, Asana).

• A self-starter that uses great judgment to keep programs and projects moving forward and completed on target.

• A highly collaborative team player comfortable providing and receiving open, real-time feedback to continuously up-level team performance.

Education

• Bachelor's or higher degree in a related field.

• Previous Big 4 consulting or tech company experience preferred.