CCaaS Production Support Engineer

Job Description: Position Summary: Responsible for ensuring the stability, availability, and operational health of enterprise Contact Center as a Service (CCaaS) platforms, including Amazon Connect, Genesys Cloud, NICE CXOne, and Pindrop. Acts as a key escalation point for production incidents, troubleshooting, vendor coordination, and operational support to deliver reliable customer and agent experiences. Key Responsibilities Provide advanced production support for CCaaS platforms and integrat

Senior CCaaS Production Support Engineer Position Summary: Responsible for ensuring the stability, availability, and operational health of enterprise Contact Center as a Service (CCaaS) platform, including Amazon Connect, Genesys Cloud, NICE CXOne, and Pindrop. Acts as a key escalation point for production incidents, troubleshooting, vendor coordination, and operational support to deliver reliable customer and agent experiences. Key Responsibilities Provide advanced production support for CCaaS

Role- Production Support Technical Lead Location- Atlanta, GA. (Remote) Job Description- 8+ Years Domain: Healthcare (Preferred)We are seeking an experienced Production Support Technical Lead to lead application support operations, manage critical incidents, ensure system stability, and drive continuous service improvements.The ideal candidate should possess strong technical expertise, leadership capabilities, and experience supporting enterprise applications in a fast-paced production environme

Position- Contact Center Systems Engineer (ACD / Telephony) Type- Remote Visa- GC Location- DC Client is seeking a skilled Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations. This role demands a hands-on technical specialist with deep expertise in ACD platformsspecifically Avayaalongside strong capabilities in SIP trunking, IVR design, troubleshooting traces,