Mgr IT - Technology Manager, End-User Computing - Global Email & Print Services

Manages all information systems operation activities, including computer operations, data entry, data control, and operations support. Consults with other information systems groups to coordinate activities.

Job Summary

We are looking for talented and experienced Technology Managers to lead End-User Computing team, specializing in Global Email and Print Services. This role is pivotal in managing and supporting the communication tools that connect our enterprise. The successful candidate will be responsible for the strategic oversight of our email and print platforms, ensuring optimal performance, security, and cost-effectiveness across a global landscape.

Key Responsibilities:

Platform Management: Manage the enterprise email platform (including Outlook and Exchange), routing, and associated email tools such as Mapper, Imanami, Politemail, and Poppulo. Oversee corporate print and fax services, including tools like Canon Netaphor, Uniflo, and Smartscan.

Operational Oversight: Oversee infrastructure managed services teams responsible for delivering Tier 2 (L2) operational support in a 24x7x365 global environment.

Stakeholder Collaboration: Collaborate closely with Information Security, Legal, and Corporate Communications to ensure alignment on policies, compliance with regulations, and effective communication strategies.

Vendor Management: Engage with third-party vendors to ensure that all licensing and service arrangements are appropriately structured, fully compliant, and optimized to deliver maximum organizational value. Support the optimum licensing and usage of these tools across the Enterprise.

Qualifications

Experience: 8+ years of enterprise technology management experience, with a focus on communication and collaboration tools in a large-scale, global environment.

Technical Skills: Strong knowledge of Back-Office platforms, collaboration tools, and awareness of integration techniques for connecting these tools with other enterprise applications.

Leadership: Proven experience managing teams and working with third-party vendors.

Strategic Thinking: Ability to work with stakeholders to ensure services are appropriate and provide maximum value to the organization.

Minimum Education

Bachelor's Degree/equivalent in computer science, math or directly related quantitative degree or related field.

Minimum Experience

Five (5) years systems development experience which includes programming. Skill in one or more programming languages. If position is in mainframe environment, complex systems experience on IBM operating systems or microprocessors required. Experience in the technical design and development of major data processing projects. IMS experience. If position is in client/server environment, systems development experience to include distributed systems is required. Experience in client/server technology, object oriented (OO) development or case tools. Experience in the technical design and development of major client/server projects.

Knowledge, Skills, and Abilities

Knowledge of software and engineering principles. Strong basic management, human relations, and communication skills.

Domicile Information:

The preferred location for this position is Memphis, TN, United States. The ability to work remotely within the United States may be available based on business need.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.

USA: $9,208.38/mo - $20,872.33/mo, CO: $9,208.38/mo - $20,002.65/mo, CA: $9,719.96/mo - $16,575.08/mo, NJ: $9,719.96/mo - $15,551.93/mo, OH & VT: $9,719.96/mo - $16,523.93/mo, MN: $9,719.96/mo - $19,132.97/mo, IL & NV: $9,719.96/mo - $20,002.65/mo, MD, NY & WA: $9,719.96/mo - $20,872.33/mo, MA: $10,231.53/mo - $20,872.33/mo, RI: $11,254.69/mo - $19,132.97/mo, CT: $11,254.69/mo - $20,002.65/mo, DC & HI: $11,766.26/mo - $20,002.65/mo, NYC: $11,766.26/mo - $20,872.33/mo

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)