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Avaya Implementation Engineer Unified Communications & Contact Center Solutions

Hybrid in Seattle, WA, US • Posted 2 days ago • Updated 2 days ago

Full Time

Hybrid

$100,000 - $110,000/yr

Turing IT Labs

Fitment

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Job Details

Skills

Avaya

Summary

Role : Implementation Engineer – Unified Communications & Contact Center Solutions
Job Type : Full-time
Location: Seattle, WA or Portland, OR – Hybrid with 2 days in office per week

What We re Looking For

5+ years of experience managing enterprise voice systems.
Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
Hands-on experience with Session Border Controllers.
Strong understanding of Microsoft Teams Calling with Direct Routing.
Experience with Genesys Cloud and Genesys Engage platforms.
Familiarity with Carrier Voice Network Management.
Knowledge of voice security, fraud detection, and third-party telephony integrations.
Willingness to support on-call rotation, including after-hours and weekends.
Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work.

Preferred Qualifications

AADS integration experience with SSO / AD for Remote Worker is highly desirable
Experience managing complex Avaya IP Network regions is highly desirable

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126021
Position Id: 9088303
Posted 2 days ago

Company Info

About Turing IT Labs

Turing IT Labs is a specialised IT service and strategic consulting company built on a reputation of providing end-to-end technology services using new-age technologies with tried and tested frameworks. We provide strategic consultation with our domain-specific expertise and data-driven mechanisms.

Channelizing the power of our digital expertise and network of a large pool of qualified consulting teams, we help you make the right decision. We are not just cost-effective but also a reliable partner for all kinds of IT services that will help you in the long run.

We are the pioneers of consulting.
Expert in new-age technologies like AI, Big Data, Blockchain, etc.
Delivered many solutions built on cloud.

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Koushik Malla

Recruiter @ Turing IT Labs

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