Wireless Product Tester

Job Description
Job Title: Wireless Product Tester
Position Summary
Helping our client seek a Wireless Product Tester to support the quality assurance, customer support, and inside sales efforts for our wireless products and software releases. This role focuses on hands-on testing of new hardware and software loads, identifying defects, assisting customers with technical issues, and supporting the sales team with product knowledge and demonstrations. The ideal candidate is detail-oriented, technically curious, and comfortable interacting with both internal teams and customers.

Key Responsibilities
Product & Software Testing

• Perform functional, regression, and basic performance testing on new wireless products and software loads
• Execute test plans, test cases, and validation procedures
• Document defects, test results, and reproduction steps clearly and accurately
• Verify bug fixes and software updates prior to release
• Collaborate with engineering and product teams to resolve issues

Quality Assurance

• Ensure products meet defined quality, performance, and usability standards
• Assist in maintaining testing documentation and procedures
• Support continuous improvement of testing processes

Customer Support

• Provide technical support to customers via phone, email, or ticketing systems
• Troubleshoot wireless hardware, software, and connectivity issues
• Escalate complex issues to engineering or senior support when needed
• Maintain accurate records of customer interactions and resolutions

Inside Sales Assistance

• Support inside sales by answering technical product questions
• Assist with product demonstrations, configurations, and proof-of-concept testing
• Help prepare technical documentation, FAQs, and product comparisons
• Provide feedback from customers to sales and product teams

Required Qualifications

• 2–3 years of experience in product testing, quality assurance, technical support, or a related role
• Bachelor’s degree (or equivalent experience) in Information Systems, Engineering, Computer Science, or a related field
• Basic understanding of wireless technologies (e.g., cellular, Wi-Fi, Bluetooth, RF concepts)
• Experience testing hardware and/or software applications
• Strong problem-solving and troubleshooting skills
• Clear written and verbal communication skills
• Ability to manage multiple tasks in a fast-paced environment

Preferred Qualifications

• Experience with test management or defect tracking tools
• Familiarity with mobile devices, embedded systems, or networked products
• Exposure to customer-facing technical roles or inside sales support
• Basic scripting or automation experience is a plus

Key Skills & Attributes

• Attention to detail and commitment to quality
• Strong analytical and documentation skills
• Customer-focused mindset
• Willingness to learn new technologies and products
• Team-oriented with the ability to work independently when needed