Radio Coordinator

Radio Coordinator

Under the general supervision of the Technical Services Supervisor & DOC Radio Coordinator, this position provides specialized technical and comprehensive support, consultation, and training services for Department staff. The primary responsibility and expertise are to support, configure, maintain, and install radio systems and the encompassing technologies. This position will assist in developing, recommending, and implementing standards for radio systems within all DOC institutions (adult institutions, correctional centers and juvenile institutions) included but not limited to hardware, software and network standards for these systems. This position will be assist in connecting these systems to existing state networks and stay up to date with networking & I.T. principles in line with Wisconsin BTM. Extensive field work and travel are incorporated in this position with "hands on" work in installing and maintaining these systems. This position will work closely with DOC and other facilities, DOA facilities management, and vendors in lifecycle management of radio -based systems. The person assigned to this position will be required to assist in directing vendors in installation and maintenance of these systems.

Responsibilities

• Analyze performance data related to radio systems with the development of techniques to optimize the use of radio resources.
• Assist and advise institutions and centers on providing the necessary data to account for their radio communications needs for the upcoming biennium and provide recommendations on improvements to their plans and implementation strategies.
• Assist with the development of department radio communications planning for the better use of existing services and consideration of new services and technologies.
• Assist with standardization of operating procedures for all DOC institutions and centers to follow. This would include a DOC Communications Plan, Security Internal Management Procedures (SIMPs), policies and procedures as required by Security and Internal management, and establishing disaster recovery plans and services.
• Assist with securing and administering FCC radio frequency licenses including filing applications with the FCC on a timely basis, with necessary input from the installation vendors, to ensure that the systems can be operational when needed.
• Assist with maintaining Tower Licenses and FAA approval for towers located near airports.
• Coordinate with outside agencies the analysis of frequency use for Mutual Aide and Emergency response. Assist with developing Memorandums of Understanding for authorized use of such frequencies or written authorization to apply for licenses for said use when appropriate. Attend Emergency Response meetings and apply findings to DOC radio systems.
• Partner with vendors to build relationships, analyze processes and technology to ensure system aligns with industry standards in all areas of radio technology, including but not limited to, network, PC & cabling standards.
• Assist with development and installation of radio communications systems for the department on a state-wide basis.
• Assist the installation and implementation of all new services and systems with the involved vendors, contractors, architects, engineers, departmental users and other agencies, ensuring that installations meet all DOC and state standards.
• Assist in implementation of radio installs with DET & DOC BTM with regards to network connectivity and ensuring all systems are consistent with BTM standards.
• Provide consultation at the appropriate office, unit, institution, division or department level on the acquisition of new radio communication systems, both under current consideration and for budgetary purposes.
• Assist in planning and conducting reviews of service levels and equipment performance to make recommendations for the improvement of efficiencies and cost controls, responding to program changes and user needs.
• Assist in implementing and ensuring quality control of DOC Fleet Map – identification of all radios, talk groups available and identification of which radios have access to specific talk groups.
• Assist in maintaining inventory & databases reflecting the DOC Fleet Map and inventory of all radio equipment. Maintain drawings of connectivity & key hardware items with regards to the DOC radio systems.
• Maintain inventory of all Code Plugs (electronic file that contains features and programming for a specific radio) for programmable radio in the fleet. Conduct periodic onsite analysis of radio programming of fleet radios and compare to code plug date on file to assure standardization and reliability.
• Assist configuring networking equipment to include switches and other network apparatus used in radio systems and connectivity to existing state networks.
• Install, configure and backup workstations used in any IT-integrated facility-based radio systems.

Requirements

• 3 years' experience - Cisco Networking Knowledge (Routers & Switches)
• 1 to 2 years' experience - Web Filtering Knowledge (Palo Alto & Zscaler)
• 1 to 2 years' experience - Video Surveillance Knowledge (Network/Server/Workstation)
• 2 or more years of experience - assisting in developing, recommending, and implementing standards for radio systems included but not limited to hardware, software and network standards for these systems.
• 2 or more years of experience - fleet mapping, maintenance and audit of Code Plug data for programmable radios.
• 2 or more years of experience - maintaining inventory of radio equipment, coordinating purchase of equipment to ensure compatibility and cost effectiveness, assisting with purchasing requests for radio equipment.

• Network topology and troubleshooting skills
• Advanced PC skills
• Microsoft Visio or other documentation software experience