ServiceNow - ITOM

Look for Senior technical consultant s with 1 CSA and 2 CIS active certifications

ServiceNow ITOM or Technical Consultant JD: 

Basic Requirements: 

• Mandatory requirement to have active CSA  & CIS  Certification (Discovery, Event Management) is preferred. 

• Minimum 4+ years Relevant ServiceNow Experience. ServiceNow ITOM experience with specific focus on Discovery, Event Management and Service Mapping. 

• Design, develop, and implement ServiceNow Service Mapping solutions for business-critical services. 

• Identify business services and applications to be mapped using Service Mapping tools. 

• Integrate discovery and mapping processes with the CMDB to ensure accuracy and completeness of service data. 

• Work with stakeholders to understand service dependencies and document end-to-end service maps. 

• Troubleshoot mapping errors and optimize patterns and probes for enhanced visibility. 

• Collaborate with platform, infrastructure, and application teams to align Service Mapping with business needs. 

• Customize and create new patterns, probes, and sensors as necessary. 

• Ensure Service Mapping data supports Event Management, Incident, Change, and Problem Management processes. 

• Provide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment. 

• Ability to communicate fluently with client stakeholders. 

Preferred Skills: 

• Deep understanding of ServiceNow Discovery, CMDB, MID Servers, and related integrations. 

• Proficient in creating and customizing patterns, probes, and sensors. 

• Experience working with CSDM (Common Service Data Model) and service taxonomy. 

• Familiarity with network protocols (e.g., HTTP, SNMP, SSH, WMI) and infrastructure technologies (e.g., load balancers, databases, middleware). 

• Knowledge of scripting (JavaScript, GlideScript) and regex. 

• Experience in troubleshooting and resolving Service Mapping issues. 

• ServiceNow Certified Implementation Specialist – ITOM / Discovery / Service Mapping. 

• Familiarity with other ITOM modules: Event Management, Cloud Management, AIOps. 

• Exposure to Agile methodologies and DevOps environments. 

• Experience with enterprise tools like SolarWinds, AppDynamics, Dynatrace, or Splunk.