Role: CUSTOMER RELATIONS SPECIALIST II
Location: 100% Remote
The Role
The Customer Service Rep's (CSR) primary role is to key received order requests into multiple systems for internal and external order submissions. Compiling, verifying accuracy, and sorting information to prepare source data for computer entry. Entering customer orders to ensure complete customer satisfaction in a timely manner. Review the order for deficiencies or errors, correct any incompatibilities, and verify that the order submission is accepted. This role is a non-customer-facing position. Working with internal POC with limited to no interaction with customers. Requires a GSA background check working with Federal accounts.
The Main Responsibilities
• Work independently on case orders and, at times, with other groups to request additional order information necessary to complete order submissions
• Check source documents for accuracy
• Verify data and correct data where necessary
• Obtain further information for incomplete documents
• Combine and rearrange data from source documents where required
• Enter data from source documents into the computer systems and forms
• Check completed work for accuracy
• Comply with data integrity and security policies
• Computer and technical skills - 2 or more years of experience
What We Look for in a Candidate
- Computer and technical skills - 2 or more years of experience including Microsoft suite
- Attention to detail, multi-tasking, and problem solving
- Telecom knowledge or background is preferred including managed services, Data, Voice, Ethernet, DWDM, SRE, DIA, SD-WAN
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Regards,
Gaurav Tripathi
Sr Associate – Talent Acquisition
KAnand Corporation
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