Network Support Engineer (L1, Site Lead)

Cleveland, OH, US • Posted 3 days ago • Updated 1 hour ago
Full Time
On-site
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Physical Layer
  • Break/Fix
  • Servers
  • Access Control
  • Media
  • Repair
  • Migration
  • Computer Hardware
  • Inventory
  • Microsoft Exchange
  • Storage
  • Routers
  • Booting
  • Provisioning
  • Testing
  • Optics
  • Cabling
  • Optical Fiber
  • Network
  • Computer Networking
  • Routing
  • Switches
  • Management
  • Firewall
  • Internet
  • Virtual Private Network
  • Problem Solving
  • Server Hardware
  • Backup
  • Recovery
  • Organizational Skills
  • Multitasking
  • Network+
  • Cisco Certifications
  • Balanced Scorecard
  • Computer Science
  • Electronics
  • Network Support

Summary

Job Description:

Maintains the computing environment by identifying network requirements, installing upgrades, and monitoring network performance.

Job Responsibilities:
  • Break-fix:
    1. Visually inspecting devices to assess equipment status
    2. Rebooting routers, servers, storage devices or other equipment
    3. Providing loop-back cables in order to test circuits remotely
    4. Re-seating or replacing components or cables
    5. Removing Alternating Current ("AC") or Direct Current ("DC") power from equipment
    6. Cleaning equipment or connectors
    7. Connecting a client-provided test set or test router to equipment
    8. Swapping removable storage media
    9. Installing or replacing modular equipment components
    10. Dispatching equipment for repair
    11. Cleaning fibers
    12. Taking light levels
    13. Installing loop backs
    14. Providing planned maintenance or circuit migration support
    15. Installing Small Form Factor Pluggable (each an "SFP") or Gigabit Interface Converters (each a "GBIC")
    16. Troubleshooting hardware problems on any device
    17. Racking and de-racking of any device installed
    18. Labeling/inventory equipment plus digital picture and serial number recording
    19. Tape backup: cassette exchange and storage in strongbox
    20. Power cycling a router, server, switch and soft-booting a server
    21. Follow Data Eradication process
    Provisioning:
    1. Install cables or optics for new circuits
    2. Re-connect, disconnect / replace existing circuits
    3. Testing of cables and optics
    Deployment:
    1. Physical Cabling
    2. Cable Management
    3. Northbound Cabling (Fiber/Copper/Power)
    4. Rack/Stack/Jack
    5. Installation Support (PDU, Network Switches, etc.)
    6. E-Waste and other clean-up activities

Job Requirements:
  • Proven experience in a network administrator role
  • Hands-on experience in networking, routing and switching
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
  • Ability to set up and configure server hardware
  • Familiarity with backup and recovery software and methodologies
  • Great at organizing, prioritizing and multitasking
  • CCNA, Network+, CCNP, CCDP, CCIE or equivalent
  • BSc degree in Computer Science or related field or equivalent
  • Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred

Mandatory Skills

Network Support Technician
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80183523
  • Position Id: f559af8a942feee39cdaba83c1605668
  • Posted 3 days ago
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