Business Analyst

Job Title: Business Analyst
Location: McLean, VA
Type: Contract To Hire
Work Model: REMOTE
Hours: 40.0
Security Clearance: Must be able to obtain and maintain a Federal or DoD Public Trust
Contact: Crystaldinnocenti@systemone.com

RESPONSIBILITIES

• Define and communicate the product vision, goals, roadmap, and measurable outcomes in alignment with Federal stakeholder priorities, user needs, modernization objectives, and platform strategy.
• Own, order, and continuously refine the product backlog; prioritize features, enablers, defects, and technical work based on business value, user impact, risk, dependencies, compliance needs, and delivery capacity.
• Elicit, analyze, document, and validate business, functional, non-functional, data, reporting, workflow, and integration requirements for iterative delivery.
• Translate business and user needs into product features, epics, user stories, acceptance criteria, process flows, business rules, use cases, interface requirements, and operational impact analyses.
• Serve as the day-to-day product decision-maker within delegated authority, clarifying scope, resolving requirement questions, negotiating tradeoffs, and escalating decisions that affect product strategy, funding, policy, or governance.
• Lead product discovery, backlog refinement, sprint planning, reviews, demonstrations, and release-planning activities; ensure work is sufficiently defined, prioritized, and ready for delivery.
• Review completed work against acceptance criteria, coordinate stakeholder validation, support user acceptance testing, and recommend acceptance or follow-up actions based on business outcomes and quality expectations.
• Analyze APIs, data exchange patterns, interface dependencies, shared services, system handoffs, and interactions between legacy components and modernized capabilities.
• Identify and manage legacy coexistence considerations, including workflow continuity, system-of-record decisions, duplicate processing paths, data synchronization, testing scenarios, release sequencing, operational readiness, and transition impacts.
• Partner with Scrum Masters, Technical Leads, architects, vendors, and Federal stakeholders to manage cross-team dependencies, align solution approaches, resolve delivery blockers, and coordinate incremental capability releases.
• Track product and delivery measures, gather user feedback, evaluate adoption and outcomes, and use evidence to adjust priorities and drive continuous improvement.
• Maintain product and analysis artifacts, including roadmaps, backlogs, requirements, process flows, traceability matrices, decision logs, release materials, interface coordination documentation, and stakeholder communications.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor’s degree required.
• Minimum of EIGHT (8) years of experience performing business analysis, systems analysis, product ownership, product management, requirements management, agile delivery, technology delivery support, or related IT modernization work.
• Experience supporting platform modernization, system integration, or phased technology delivery efforts, including delivery of new capabilities while legacy systems remain operational.
• Working understanding of the Software Development Life Cycle (SDLC), platform modernization concepts, and incremental transition from legacy architecture to modular, API-enabled, cloud-aligned capabilities.
• Demonstrated ability to facilitate stakeholder discussions, ask probing questions, synthesize input, and build shared understanding across business, technical, and operational audiences.
• Strong knowledge of Agile product delivery, including product discovery, outcome definition, roadmap planning, backlog ordering, refinement, sprint planning, acceptance, release planning, and continuous improvement across multi-team or multi-vendor environments.
• Demonstrated experience owning and prioritizing a product backlog, writing and refining epics and user stories, defining acceptance criteria, facilitating stakeholder decisions, and balancing user value, program priorities, risk, technical constraints, and team capacity.
• Exposure to integration-layer delivery, including APIs, data exchange patterns, interface dependencies, shared services, or handoffs between legacy and modernized capabilities.
• Ability to analyze vendor-delivered capabilities within a common platform architecture and support alignment to shared standards, release readiness criteria, requirements traceability, and governance decisions.
• Ability to identify, track, and escalate legacy coexistence risks, including workflow continuity, data synchronization, testing scope, release sequencing, and operational transition planning.
• Ability to translate technical integration concepts into clear requirements, process flows, user stories, acceptance criteria, risk summaries, decision logs, and stakeholder communications for both technical and non-technical audiences.
• Ability to proactively identify, document, escalate, and support resolution of requirements gaps, process conflicts, data issues, testing blockers, and stakeholder decisions in highly regulated, multi-stakeholder environments.
• Strong stakeholder management and collaboration skills with a team-first mindset and solution-oriented approach.
• Demonstrates a continuous improvement mindset - seeks to understand before optimizing processes, relationships, and outcomes.
• Exceptional communication skills, with the ability to effectively engage stakeholders at all levels in both written and verbal formats.
• Strong problem-solving and critical-thinking skills, with the ability to support alignment between delivery activities, technology roadmaps, platform architecture standards, and modernization priorities.
• Experience with business process, workflow automation, interoperability, and shared service initiatives that improve reuse, reduce duplication, and support incremental capability expansion.
• Self-motivated, adaptable, and able to operate effectively in fast-paced, dynamic environments with minimal supervision.
• Proficiency with requirements management, process modeling, backlog management, collaboration, and documentation tools such as Jira, Azure DevOps, Confluence, Visio, Lucidchart, SharePoint, Microsoft Excel, and Microsoft PowerPoint.

• Experience supporting platform modernization initiatives within enterprise or government environments.
• Experience supporting federal or government IT programs involving legacy system modernization, shared services, interoperability, or phased capability delivery.
• Experience supporting multi-vendor delivery within a common platform architecture, including alignment to shared standards, interface dependencies, release readiness, or governance expectations.
• Familiarity with API-enabled integration layers, data exchange patterns, canonical data models, or interface control processes that support incremental modernization.
• Experience supporting projects with a focus on user experience, workflow simplification, operational continuity, and adoption during modernization transitions.
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe Product Owner/Product Manager, CBAP, CCBA, PMI-PBA, or similar product ownership, business analysis, systems analysis, agile, or scaled delivery certification preferred.
• Knowledge of emerging AI and Generative AI capabilities and a demonstrated ability to identify opportunities to enhance business analysis processes, documentation standards, and reporting through responsible AI adoption.
• Understanding of change management principles and organizational readiness activities.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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