Client Technical Support

• Posted 1 day ago • Updated 7 hours ago
Full Time
Fitment

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Job Details

Skills

  • Software Support
  • Documentation
  • Management
  • Educate
  • KCS
  • Customer Relationship Management (CRM)
  • Organizational Skills
  • Customer Service
  • Relationship Building
  • Analytical Skill
  • Conflict Resolution
  • Problem Solving
  • SaaS
  • Technical Support
  • API
  • Regulatory Compliance
  • Data Flow
  • Budget
  • Collaboration
  • Health Care
  • Healthcare Information Technology
  • Salesforce.com
  • Issue Tracking
  • Communication
  • Quick Learner
  • SAP MM

Summary

Location: 100% Remote

Employment Type: Contract

Eligibility: W2 Only - No 3rd Parties
Summary

The Client Technical Support Agent will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.
Responsibilities
  • Troubleshoot product and technical issues.
  • Analyze severity and scope of issues, inquiries, and requests.
  • Communicate effectively via phone and email.
  • Manage client issues in CRM (Salesforce).
  • Escalate complex issues with proper documentation.
  • Manage customer and user configurations.
  • Educate customers on products and services.
  • Stay updated on product and service changes.
  • Monitor system status and communicate issues.
  • Initiate proactive customer communication.
  • Apply Knowledge-Centered Service (KCS) practices.
  • Document reusable solutions.
  • Build strong customer relationships.
Education & Experience
  • Strong prioritization and planning skills.
  • Excellent communication skills with technical and non-technical audiences.
  • High emotional intelligence and empathy.
  • Ability to remain calm under pressure.
  • Flexibility in handling unexpected situations.
  • Patience with repetitive support issues.
  • Strong organizational skills.
  • Outstanding customer service attitude.
  • Positive and professional demeanor.
  • Strong relationship-building skills.
  • Analytical and problem-solving abilities.
  • Bachelor's degree preferred.
  • Minimum 2 years experience in Healthcare IT, Support, or SaaS.
Team Culture & Work Environment

Close-knit, highly collaborative team that meets daily and works well together.
Key Projects

Technical Support
Team Purpose

Provides front-line and expert support for clients using data, software, and solutions. Handles issues ranging from basic usage to complex technical challenges such as API integrations, platform troubleshooting, and compliance-related data flows. Acts as a key liaison between clients and internal teams.
Reason for Request

Supplement additional workload.
Motivators

Urgent need for contingent worker (ASAP).
Opportunity
  • Extension: Yes
  • Conversion: Possible (budget dependent)
Additional Details
  • Interaction Level: Mostly independent with some collaboration
  • Technology Requirement: Broad understanding of healthcare
  • Experience Required: 2+ years
  • Education: Degree preferred; additional experience accepted in lieu
  • Required Background: Healthcare IT
  • Work Requirement: Must be able to work US holidays
Nice-to-Haves
  • Experience with Salesforce ticketing system
Top Candidate Skills
  • Strong phone communication skills
  • Quick learner
  • Team-oriented mindset


#LI-MM1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sharpdec
  • Position Id: 52411
  • Posted 1 day ago
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