Professionals with expertise in Logistics Operations in Albany, NY

POSITION: Professionals with expertise in Logistics Operations in Albany, NY
LOCATION: Albany, NY
DURATION: Full Time
SALARY: Excellent Compensation with Benefits + 401K + relocation
SKILLS: Import & Freight forwarding, logistics operations, Cross-border freight, Carrier & vendor management, CargoWise experience

For a freight forwarding and logistics firm, we are searching for Import Operations Manager.

• Seeking a hands-on Imports Manager who can lead operations, support customers, manage carriers, and improve processes
• Strong fit for someone who likes autonomy, urgency, and operational leadership in a collaborative environment

JOB DESCRIPTION:

The Imports Operations Manager will oversee day-to-day freight forwarding and logistics operations, including domestic freight, cross-border shipments, customer communication, carrier management, and operational team leadership.

This is a highly hands-on leadership role requiring someone comfortable operating in a fast-paced environment while maintaining strong customer responsiveness and operational execution.

KEY RESPONSIBILITIES:

•    Oversee daily import and freight forwarding operations
•    Coordinate domestic and cross-border freight shipments
•    Manage carrier/vendor relationships and operational performance
•    Lead and support operations staff
•    Handle customer communication, escalations, and issue resolution
•    Ensure highly responsive service on time-sensitive freight
•    Manage routing, scheduling, dispatch, and shipment tracking
•    Improve operational processes and efficiencies
•    Work closely with leadership to support growth initiatives
•    Maintain strong service standards and customer satisfaction

QUALIFICATIONS & EXPERIENCE:

•    Strong freight forwarding and logistics operations background
•    Experience with domestic freight operations (TL/LTL)
•    Cross-border freight experience involving Canada and/or Mexico preferred
•    Leadership experience within transportation/logistics operations
•    Strong customer communication and problem-solving abilities
•    Experience handling highly time-sensitive freight operations
•    Strong carrier/vendor management skills
•    Experience with CargoWise or similar logistics/TMS platforms preferred
•    Comfortable operating in an entrepreneurial, fast-paced environment
•    Strong ownership mentality and operational urgency

MUST HAVES REQUIREMENTS:

•    Domestic freight forwarding operations experience
•    Cross-border freight exposure (Canada/Mexico preferred)
•    Leadership/management experience
•    Strong customer communication skills
•    Carrier/vendor management experience
•    Experience operating in fast-paced logistics environments
•    Hands-on operational mentality

NICE TO HAVE REQUIREMENTS:

•    CargoWise experience
•    Expedite freight experience
•    Process improvement background
•    Experience scaling operations or improving workflows

ADDITIONAL RESPONSIBILITIES:

•    Responsible for assisting in day to day customer service issues and problems.
•    Delegate/ monitor/ handle workload 
•    Responsible for personnel issues 
•    Ensure that procedures are followed, amended and implemented as needed.
•    Delegate or handle training of new personnel and their continued development.
•    Evaluate workload and operational efficiency of department
•    Monitor quality standards and strive for continuous improvement. 
•    Motivate and lead department
•    Handle agent issues / problems
•    Handle operation for certain high profile accounts.
•    Accompany Sales on Customer calls if needed for additional technical support.
•    Help to identify areas for corporate improvement to minimize interruptions.
•    Monitoring industry change and determine what kind of impact can be expected by our-selves/ our customers and how to best deal with the situation.
•    Identify areas for increased Departmental / Corporate profitability.
•    Operational Support
•    Assist with Customer Consultation projects.
•    Work directly with Director of Imports
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