Delivery Manager / Program Manager

About the Role:

We are seeking an experienced Delivery Manager / Program Manager with strong expertise in Order-to-Cash (O2C) processes, hands-on exposure to technical platforms (preferably Azure), and proven experience leading complex transformation and delivery programs. The ideal candidate will bridge the gap between business, technology, and operations, driving successful project execution and stakeholder alignment.

Key Responsibilities:

·         Lead end-to-end delivery of O2C-focused technology or process transformation initiatives.

·         Own the project lifecycle from requirements gathering, solution design, development, deployment, and stabilization.

·         Partner with business stakeholders to understand process challenges and define effective O2C process improvement strategies.

·         Manage cross-functional and cross-geography teams (onshore/offshore model).

·         Oversee program governance, delivery timelines, budget adherence, and risk management.

·         Collaborate with technical teams for solution design and integration, preferably leveraging Microsoft Azure platform.

·         Define KPIs and success metrics to track project health and process efficiency.

·         Conduct regular project reviews with senior leadership and ensure alignment with strategic business goals.

·         Drive stakeholder communication, change management, and user adoption initiatives.

Required Skills & Experience:

·         15+ years of experience in IT Delivery or Program Management.

·         Strong understanding of the Order-to-Cash (O2C) business process — including order management, invoicing, credit management, billing, collections, and revenue recognition.

·         Experience in leading ERP / CRM / cloud transformation programs (NetSuite, SAP, Oracle, Dynamics 365, or similar).

·         Azure experience – familiarity with Azure DevOps, pipelines, integrations, and deployment frameworks.

·         Proven experience managing large-scale, multi-stakeholder technology programs.

·         Excellent communication, stakeholder management, and leadership skills.

·         Strong analytical and problem-solving mindset with a focus on continuous improvement.