On Site Support Technician

TEKsystems is partnering with one of clients for a direct placement role as an On-Site Support Technician to provide hands-on, front-line technical support in a large enterprise environment. This is a highly visible role supporting internal employees and critical business operations, ideal for someone who enjoys troubleshooting, customer interaction, and adding value beyond the ticket queue.

What You'll Do

As an On-Site Support Technician, you'll serve as the first point of contact for technical issues but this is not your typical tier 1 support as they run a flat support system with no tiered system. We are targeting someone with more experience who could do tier 2 to 3 support across the organization, supporting end users both in person and remotely.

• Provide Tier 2 to 3 desktop and technical support for a 2,000+ user environment
• Troubleshoot hardware, software, and connectivity issues across Windows environments
• Set up, deploy, and verify computers and peripherals (desktops, laptops, printers, etc.)
• Support Microsoft applications (Outlook, Word, Excel, Teams)
• Assist with teleconferencing, WebEx, and communication-related issues
• Use command line tools (ipconfig, command prompt) to diagnose network issues
• Manage and deploy images using SCCM; assist with Intune as needed
• Support Active Directory tasks such as password resets, account updates, and group access
• Document, track, and resolve issues through the Service Portal/ticketing system
• Escalate issues appropriately and partner with other IT teams when needed
• Maintain accurate IT inventory and asset tracking
• Contribute to ongoing projects and process improvements as assigned

What We're Looking For

• At least 3 to 4 years of professional technical support or help desk experience
• Experience supporting large user environments (2,000+ users preferred)
• Strong Windows client troubleshooting experience
• Working knowledge of:
  • Active Directory & Group Policy concepts
  • Intune image deployment
  • Microsoft Windows & Office applications
  • Command line tools and basic networking concepts
  • Ticketing systems and support queues
  • Citrix / virtual desktop environments (VMs)
  • Intune device management
• Experience supporting Dell hardware is a plus
• Strong customer service mindset with clear communication skills
• Self-starter who takes ownership and looks for opportunities to improve processes

Job Type & Location
This is a Permanent position based out of Midvale, UT.
Pay and Benefits
The pay range for this position is $55000.00 - $70000.00/yr.
EMAIL BENEFITS - do not have them on hand at the moment
Workplace Type
This is a fully onsite position in Midvale,UT.
Application Deadline
This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.