QA Analyst - Software Applications

Responsibilities:
Design and maintain a robust library of test cases for all platform functionality
Test across a variety of platforms, browsers and devices to align with stakeholder expectations, technical requirements and user stories
Regularly execute a variety of functional and non-functional tests, including smoke, regression, performance/load, accessibility and API/integration testing
Utilize assistive technology, such as NVDA, Axe, or JAWS, to perform accessibility testing.
Leverage automated testing tools to enhance test coverage and efficiency
Identify, document and track bugs found using Jira. This will require root cause analysis and suggesting solutions, as well as validating fixes
Assist in defining acceptance criteria for work items within the team
Collaborate with product owners, developers and business stakeholders to understand requirements being tested and proactively provide suggestions that would improve the system and user experience
Support users and/or stakeholders participating in User Acceptance Testing
Provide live or recorded demonstrations as needed for various users, stakeholders or partners
Assist in training new team members
Participate in Agile ceremonies, providing feedback from a QA perspective and advocating for both system quality and user experience throughout the development lifecycle
Regularly identify opportunities to improve testing efficiency through test automation by collaborating with the Quality Assurance IT Manager, Software Quality Assurance Automation Engineer and DevOps Engineer
Proactively support all efforts to make the user experience consistent, accessible and intuitive
Utilize interpersonal communication skills, with a demonstrated ability to collaborate, build trust and offer constructive feedback in a collegial work environment
Engage in a remote work environment, including regular participation in on-camera video calls during team meetings or partner interactions

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Bachelor s degree in Computer Science, Information Systems, or equivalent education or work experience
6+ years experience within information technology (IT) operations, programming or systems/software development
3+ years experience with QA testing

Preferred Qualifications:
Experience with testing, including smoke testing, accessibility testing, regression testing and performance testing
Experience in developing product knowledge and translating business and technical requirements into testing needs
Experience with the technical capabilities of cloud-based platforms, such as Salesforce and Mulesoft
Experience with automated testing tools
Experience with Agile methodology, including tools such as Jira, Confluence, DevOps and Xray Test Management

Other Key Skills:
Interpersonal skills, with a demonstrated ability to work cooperatively with teams to deliver excellent results and maintain a collegial work environment.
Keen attention to detail.
Strong analytical skills.
Verbal and written communication skills.
Demonstrated ability to share authority and responsibility in high stakes, complex and fast-moving work environment.
Project and time management skills, including a high level of organization, attention to detail, and follow-through, while balancing and prioritizing multiple activities and responsibilities.
Relationship-building skills and ability to inspire collaboration, including success in working in teams, projects, and people towards action through persuasion.
Ability to be professionally engaged, present, and on-camera using virtual face-to-face technologies (MS Teams, Zoom, WebEx, chat, etc.)
Demonstrated experience engaging in creative problem solving and taking initiative, while utilizing a solutions-oriented approach and exhibiting flexibility and good judgement in a complex organizational ecosystem.