(L3) Lead Support Engineer (AMS - Cloud Platforms & Reliability) - REMOTE

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

Hi,

This is Vinod from Sensiple, Inc. I have the below job opportunity available with my client. Appreciate, if you could kindly go through the job description. If you re interested, kindly respond me back with your recent updated resume.

I would appreciate it, if you can forward this email to your contacts who might be interested, if you are not available.

Position: (L3) Lead Support Engineer (AMS - Cloud Platforms & Reliability)

Work Location: 100% Remote

Duration: Long Term Contract

Key Responsibilities:

Advanced Incident & Problem Management:

• Act as L3 escalation point for critical production incidents.
• Lead deep technical troubleshooting across distributed systems.
• Perform comprehensive root cause analysis (RCA) and drive permanent remediation.
• Analyze recurring patterns to eliminate systemic defects.
• Support problem management processes and technical debt reduction.

Cloud & Platform Engineering:

• Provide advanced support for applications running on AWS (Lambda, Glue, DynamoDB, RDS/PostgreSQL).
• Troubleshoot complex performance, scaling, and integration issues.
• Assess AWS configurations and architecture for reliability risks.
• Support Kubernetes-based deployments and container orchestration issues.

DevOps & Release Governance:

• Review Azure DevOps pipelines for stability and risk mitigation.
• Validate deployment strategies, rollback plans, and release readiness.
• Drive automation initiatives to reduce manual operational effort.
• Improve CI/CD reliability and release quality within AMS scope.

Observability, Resilience & Continuous Improvement:

• Design and enhance monitoring, logging, and alerting frameworks.
• Identify monitoring blind spots and improve system visibility.
• Lead disaster recovery testing and operational readiness validation.
• Drive vulnerability remediation from an application and platform perspective.
• Mentor L2 engineers and elevate support capability maturity.

Required Experience:

• 10 12 years in L3 production support within AMS.
• Strong hands-on AWS platform experience.
• Experience leading major incident resolution.
• Expertise in distributed system troubleshooting.
• Advanced AWS experience (Lambda, Glue, DynamoDB, RDS/PostgreSQL).
• Strong Kubernetes troubleshooting skills.
• Strong Azure DevOps knowledge (pipeline configuration & release governance).
• Strong debugging skills in Python, Java, .NET (COBOL preferred in legacy setups).
• Database performance tuning (PostgreSQL, DynamoDB).

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to vinod dot pv at sensiple dot com

Regards,

Vinod P V | Sensiple Inc.,

vinod dot pv at sensiple dot com

7 3 2 - 2 8 3 - 0 4 9 9, Ext: 3 7 5

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.