Software Guidance & Assistance, Inc., (SGA), is searching for an
Order Management Analyst for a
contract assignment with one of our premier SaaS clients in Lehi, UT. This is a hybrid role.
Order Management serves as a core business partner within the finance organization focused on the analysis of data from multiple sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.
Responsibilities: - Support system migration efforts including but not limited to analyzing data from multiple sources and ensuring records are up to date
- Acquire and maintain in-depth knowledge of Adobe's Digital Media software sales models including: Enterprise term licensing agreements for multiple verticals; multiple volume transactional solution programs and maintenance and support renewals.
- Work with multiple systems including SAP, Salesforce, Microsoft Office and in-house revenue booking tools (AWS, AOP, LWS, Quickbooks).
- Provide primary support for the Frame.io booking process. Review contracts to validate contract terms, pricing and products.
- Provide support via email for enterprise accounts, including deal structuring, email and phone support, issue resolution and escalation management, order reviews and PO processing.
- Actively review and manage enterprise sales pipeline for set accounts/regions to anticipate possible booking issues and work to resolve. Hold monthly deal status review calls with your deal desk counterpart as part of this process.
- Validate order documents (contracts, purchase orders, approval documents etc.) upon contract execution.
- Engage with internal Adobe teams (see Contacts section below) and partners to resolve queries and open issues related to the OM process.
- Conduct monthly reconciliations and other oversight/audit activity to monitor compliance with our revenue compliance booking requirements using Excel, SFDC and SharePoint reports.
- Support increased workload and additional hours when required i.e. month end/quarter end periods.
Required Skills: - Bachelor's degree preferred.
- Excellent written and verbal communication skills, and proficiency in Microsoft Excel.
- Minimum 2 years Order Management experience a plus.
- Competence with information management/CRM tools - SAP, Salesforce, Microsoft Office, or similar analytical and information management applications.
- Demonstrate experience in a role involving 'critical thinking': i.e. ability to analyze deal issues, work independently in a fast-paced environment, make decisions and problem solve.
- Strong social and self-awareness skills - Ability to complete tasks and assignments with a positive, professional and friendly approach.
- Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.
Highly Preferred Skills: - Knowledge of revenue recognition rules/requirements related to software/services.
- Familiarity with SAP/ECC and Salesforce.
- A proven ability to build strong, trust-based relationships with business partners across the organization.
- Good knowledge of operational quote to cash business processes.
- Ability to simultaneously manage multiple, high priority accounts and projects
- Exposure to contract negotiation/deal structuring, including Legal and Financial Governance.
- Highly motivated self-starter with strong work ethic
- Strong analytical, problem-solving and decision-making abilities.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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