Position Title: VDI Support Engineer
Duration: 10+ months
Client Location: On-site 5 days a week Jersey City, NJ
Job Details:
This Technology Operations role supports one of the largest global Virtual Desktop Infrastructure (VDI) deployments in the industry an environment of approximately 340,000 virtual desktop instances spanning all regions. The role blends hands-on technical expertise with client-facing responsibility, calling for both deep technical knowledge and strong communication skills.
As part of the client's Digital Workplace / Virtual Desktop Services organization, you will help manage multiple areas of a large-scale VDI technology environment. Your knowledge and expertise will help set direction, and implement, support, and manage the platform end to end.
Job responsibilities
This role sits within a global VDI operations team managing an approximately 340,000-seat, on-premises VDI platform across all regions. You will support and implement VDI instances, contribute to project initiatives, and provide high-level break/fix support. Success requires excellent communication skills, a strong grasp of the challenges unique to the virtual desktop space, and solid general desktop support experience. We're looking for someone flexible, with a proven support track record, who is comfortable working with stakeholders across every region and level of the organization.
- Part of a VDI operations team managing overall global VDI capacity, performance, hygiene, builds, and rebuilds
- Governance experience: risk navigation and ownership, control procedure interpretation, audit evidence preparation, risk assessment, exception management, and change management
- Skills in vulnerability and patch remediation, Windows lifecycle management, application control procedure findings, infrastructure governance findings, runtime/platform lifecycle findings, and audit evidence and compliance closure activities
- Promotes standard operating procedures and processes for system breaks, patch management, and overall hygiene using various analytical approaches across the VDI infrastructure and platforms
- Works with multiple stakeholders and partners across technology teams, including NAS, AD, network, and SQL
- Applies operational technical expertise across a broad range of infrastructure areas by communicating, managing, and implementing goals and operational plans
- Involved in technology lifecycle management, including hardware/software upgrades, end-of-life tracking, and technology refresh programs
Required qualifications, capabilities, and skills
- 6+ months of overall experience with Citrix platforms, including the latest Citrix Virtual Apps and Desktops 2402 LTSR; experience with Omnissa Horizon is a plus
- Citrix connection brokers, Citrix policies, delivery groups, StoreFront, Director
- Overall experience with Windows OS platform skills and knowledge (Windows 11, Windows Server 2025, GPO, Active Directory, etc.)
- Experience with automation frameworks, scripting, and automation is a plus, such as PowerShell
- Solid understanding of risk, change, and incident management
- Knowledge of MS Office, M365, and browser technologies
- Proven track record in a technical support environment
- Excellent communication, analytical, interpersonal, and liaison skills
- Strong problem-solving ability
Preferred qualifications, capabilities, and skills
- Experience with performance metrics, reporting, and monitoring tools
- Ability to set standard operating procedures and full process documentation
- Ability to support the corporate IT audit process
- Basic knowledge of networking technology
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