Overview
On Site
USD 172,500.00 - 260,100.00 per year
Full Time
Skills
Software Engineering
Customer Relationship Management (CRM)
Research
Honesty
Innovation
Decision-making
Apache Spark
IDEA
Management
Roadmaps
Database
Interfaces
Usability
Customer Facing
Data Quality
Product Ownership
Mapping
Voice Of The Customer
Generative Artificial Intelligence (AI)
JavaScript
Web Development
Cloud Computing
SaaS
PaaS
Testing
Quality Assurance
Automated Testing
BMC Remedy
Programming Languages
PHP
Python
Ruby
C
Java
Oracle Application Express
Apex
Communication
Software Development
Continuous Integration
Continuous Delivery
Hosting
Project Documentation
Process Flow
Collaboration
Artificial Intelligence
MEAN Stack
SAP BASIS
Law
Promotions
Training
Insurance
Purchasing
LOS
Recruiting
Salesforce.com
Sales
Job Details
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Research & Insights team plays an integral role in helping to transform the future of Salesforce. We ask our customers important questions because their honest feedback is crucial to our company's growth. Our organization analyzes data to drive innovation and decision-making that reflects the reality of how our customers use Salesforce - in, between, across, and around clouds. Our findings inspire customers to build better experiences and develop products that best serve our customers' needs. From the initial spark of an idea to our customer success, we share comprehensive and deep insights that balance both business and
customer needs.
Job Details:
The Salesforce Developer - Customer Feedback position is a phenomenal opportunity to join a growing team that is responsible for collecting customer feedback at scale through both our IdeaExchange tool as well as our Voice of the Customer tool. The IdeaExchange tool is used by over 500,000 customers and is a
public facing tool that allows Salesforce to collect direct customer feedback and insights en masse through customer generated "ideas." The Voice of the Customer tool is Salesforce's internal tool used to collect customer feedback from our customer facing Salesforce employees. These two tools align to give
Salesforce a great perspective on what our customers would like our product organization to build next to satisfy their requirements as they relate to our products. This position is primarily focused on the Voice of the Customer tool and will place you right at the center of the action and allow you to make a big impact for both our customers and our product teams by ensuring valuable customer insights are incorporated into Salesforce's forward looking product roadmaps.
The Salesforce Developer will be responsible for developing high code features to
improve the VOC tool usability for both the Field (Salesforce's customer facing resources) and our Product Managers, building out integrations and other tooling to support the aggregation of VOC and IdeaExchange data, and programmatically maintaining our database that indicates which Product Managers are assigned
to each Product Area.
What you will be doing:
What you should have:
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Research & Insights team plays an integral role in helping to transform the future of Salesforce. We ask our customers important questions because their honest feedback is crucial to our company's growth. Our organization analyzes data to drive innovation and decision-making that reflects the reality of how our customers use Salesforce - in, between, across, and around clouds. Our findings inspire customers to build better experiences and develop products that best serve our customers' needs. From the initial spark of an idea to our customer success, we share comprehensive and deep insights that balance both business and
customer needs.
Job Details:
The Salesforce Developer - Customer Feedback position is a phenomenal opportunity to join a growing team that is responsible for collecting customer feedback at scale through both our IdeaExchange tool as well as our Voice of the Customer tool. The IdeaExchange tool is used by over 500,000 customers and is a
public facing tool that allows Salesforce to collect direct customer feedback and insights en masse through customer generated "ideas." The Voice of the Customer tool is Salesforce's internal tool used to collect customer feedback from our customer facing Salesforce employees. These two tools align to give
Salesforce a great perspective on what our customers would like our product organization to build next to satisfy their requirements as they relate to our products. This position is primarily focused on the Voice of the Customer tool and will place you right at the center of the action and allow you to make a big impact for both our customers and our product teams by ensuring valuable customer insights are incorporated into Salesforce's forward looking product roadmaps.
The Salesforce Developer will be responsible for developing high code features to
improve the VOC tool usability for both the Field (Salesforce's customer facing resources) and our Product Managers, building out integrations and other tooling to support the aggregation of VOC and IdeaExchange data, and programmatically maintaining our database that indicates which Product Managers are assigned
to each Product Area.
What you will be doing:
- Develop user interfaces and features that improve the Voice of the Customer tool usability for both the Field (Salesforce's customer facing resources) and Product Managers
- Build and maintain integrations and build solutions that aggregate and de-duplicate feature ideas and requests from Voice of the Customer and IdeaExchange
- Build a self-service mapping of Product Managers to Product Areas they own and programmatically implement data quality of this mapping.
- Integrate product ownership mapping to the IdeaExchange & VOC for the purpose of assigning Ideas and VOC to Product Managers
- Develop experiences that leverage predictive and generative AI You already bring:
- Experience building on top of the Salesforce Platform, with expertise in Apex, Lightning Web Components, JavaScript
- Experienced in modern web technologies web application development, modern web app development frameworks, and APIs
- Experience developing and maintaining packaged solutions
- Good understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.
- Develop and implement testing (QA), validation and maintenance plans, and experience with automated test frameworks
- Comfortable moving at a fast pace with changing priorities and experience balancing speed of delivery with maintainability
- You'll proactively identify and remedy communication gaps and issues to reach alignments for complex issues across diverse audiences and influence organizational goals and strategy
What you should have:
- 8+ years of professional experience as a software engineer
- You have experience with functional or imperative programming languages -- e.g., PHP/Hack, Python, Ruby, Go, C, or Java.
- APEX & LWC knowledge preferred.
- You're excited about diving into ambiguous and unfamiliar areas of the codebase, learning new processes & systems, willing to learn as needed.
- You have strong written and verbal communication skills and can tailor conversations to a diverse audience; equally comfortable communicating with your immediate team, other engineers (both backend and client), as well as non-technical stakeholders.
- Ownership of the whole software development lifecycle, including:
- Service ownership
- Familiarity with CI/CD approaches
- Experience supporting and solving software in production
- Salesforce Certified (Admin, Advanced Admin, Platform App Builder, Platform Developer preferred or equivalent experience)
- Working knowledge of Salesforce's platform capabilities, hosting infrastructure, security and integration capabilities
- Able to develop detailed project documentation (e.g. Process Flow Diagrams, Data Models, Solution Designs, Training Materials, etc)
- In office expectations are 10 days a quarter to support customers and/or collaborate with their teams
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.