IT Systems Engineer

Job Description

The Technology Resilience Systems Engineer plays a critical role in strengthening Mayo Clinic's technology continuity, disaster recovery, and cyber resilience capabilities. Reporting to Technology Resilience leadership, this position supports resilience planning, recovery testing planning and execution, and continuous improvement to ensure alignment with enterprise risk strategies and organizational goals.

Key responsibilities:

Assist in the development, documentation, maintenance, and improvement of technology recovery plans and associated processes.
Participate in planning, design, and implementation of secure solutions to align with enterprise recovery objectives.
Participate in recovery testing, validation exercises, and after-action reviews to ensure recovery procedures are accurate and effective.
Maintain a working knowledge of recovery automation, cloud and on-premises technologies, infrastructure, and cybersecurity.
Produce documentation, reporting, dashboards, and lessons learned to support program maturity and leadership visibility.
Collaborate with risk management, information security, infrastructure teams, and senior IT leaders to ensure seamless recovery operations.
Recommend and implement process improvements to enhance workflow, governance, and cross-functional coordination.
Work independently to deliver established objectives while supporting broader team and leadership priorities.

Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites.
Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic Produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones.
Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.

This is a hybrid position. Most work will be performed remotely but at times incumbent will be required to work on campus. Therefore, incumbent must live within a reasonable driving distance of a Mayo Clinic campus.

Qualifications

A Bachelor's degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree. Experience working in healthcare technology. Bachelor's degree in computer science, information systems, engineering or related field; Master's degree in a relevant technical discipline helpful. MCSE, CCNA, or other IT related certifications. Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience. Exposure to managing both custom developed and vendor-supplied applications helpful. Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes. A working knowledge of the following is preferred: Client/Server application architecture, Clustering, VB and scripting tools; MS SQL Server, Oracle, My SQL, DB2 or Sybase; Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP; Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP; SAN, NAS, virtualized storage environments. Proficient verbal and written communication skills using English. Experience in system hardware design, ordering, configuration, testing and implementation of large projects.

Preferred qualifications:

Professional certifications (CBCP, CCRP, CHPCP, CISM, CISSP, HCISPP, PMP, MSCE, AWS CCP, Azure Solutions Architect, Google CDL).
Experience supporting enterprise resilience programs or large-scale IT environments.
Experience facilitating cross-functional workshops and structured intake/governance processes.
Significant experience with risk management frameworks, cyber resilience strategies, and regulatory compliance environments (e.g., NIST, HITRUST, ISO).
Experience developing dashboards, metrics, and reporting for executive audiences.
Demonstrated leadership initiative, including coordinating efforts across teams and mentoring peers.

The ideal candidate is enthusiastic, innovative, accountable, and dedicated to strengthening the resilience and recovery of Mayo Clinic's technology environment.

About Us

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

About the Team

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.