Technical Program Manager

Job Title: Technical Program Manager – Digital Experience Analytics

Location: Malvern, PA (Hybrid)

Job Summary

STAFFXPERT LLC is seeking a Technical Program Manager – Digital Experience Analytics on behalf of our client in Malvern, PA. This role is responsible for leading the enterprise-wide implementation of a Digital Experience Analytics (DXA) platform while managing the migration from a legacy session replay solution. The ideal candidate will combine technical program management with solutions architecture expertise to drive large-scale implementations, establish enterprise integration standards, and partner with engineering teams to deliver secure, scalable, and compliant digital analytics solutions across web and mobile platforms.

Key Responsibilities

• Lead enterprise-wide implementation of a Digital Experience Analytics platform across multiple application teams.

• Serve as the technical advisor for web and mobile analytics integrations, providing architectural guidance and implementation support.

• Design and document end-to-end solution architecture, including data flows, session replay, collection scripts, CDN routing, and privacy controls.

• Define implementation standards for web instrumentation, SDK deployment, tag management, SPA integrations, and mobile applications.

• Develop technical documentation, implementation guides, architecture diagrams, and governance artifacts.

• Drive application onboarding, implementation validation, production readiness, and release coordination.

• Partner with engineering teams to troubleshoot integration issues and recommend best practices for implementation.

• Lead platform migration activities, including gap analysis, parallel implementation strategies, and production cutover planning.

• Collaborate with security, privacy, and governance teams to ensure compliance with enterprise policies and regulatory requirements.

• Serve as the primary technical liaison with external vendors to resolve platform issues, evaluate technical recommendations, and ensure service quality.

• Communicate technical decisions, project status, and implementation progress to technical and business stakeholders.

Required Qualifications

• 5+ years of experience as a Technical Program Manager with hands-on solutions architecture responsibilities.

• Strong understanding of web technologies, including JavaScript, browser APIs, DOM manipulation, and tag management systems.

• Experience implementing Digital Experience Analytics, session replay, or similar customer experience platforms.

• Proven experience designing enterprise-scale technical solutions and implementation strategies.

• Knowledge of CDN architecture and web application delivery concepts.

• Experience leading enterprise platform migrations, including planning, risk assessment, and implementation.

• Ability to guide engineering teams on integration patterns and troubleshoot technical implementation challenges.

• Experience managing technical vendor relationships and collaborating across cross-functional teams.

• Excellent communication and stakeholder management skills.

• Experience working with Agile methodologies, Jira, and Confluence.

Preferred Qualifications

• Experience with Digital Experience Analytics or session replay platforms such as Medallia DXA or similar technologies.

• Knowledge of Adobe Launch, Adobe Analytics, or other enterprise tag management solutions.

• Experience with mobile SDK implementations for iOS, Android, Flutter, or React Native applications.

• Understanding of privacy-by-design principles, PII masking, data governance, and secure data collection practices.

• Experience supporting Single Page Application (SPA) instrumentation.

• Familiarity with governance processes, including architecture reviews, privacy assessments, and third-party risk management.

• Experience working within financial services or other highly regulated industries.

• PMP, PgMP, SAFe, or equivalent project or program management certification.