Senior IT Support Technician

Memphis, TN, US • Posted 3 hours ago • Updated 3 hours ago

Contract Corp To Corp

Contract W2

On-site

Depends on Experience

Fitment

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Analytical Skill
Communication
Conflict Resolution
Customer Service
Exceed
Help Desk
Issue Resolution
Management

Summary

We are looking for Senior IT Support Technician for our client in Memphis, TN

Job Title: Senior IT Support Technician

Job Location: Memphis, TN

Job Type: Contract

Job Description:

The Sr. IT Support Technician provides moderate to complex technical support for internal proprietary systems and enterprise applications.
This role is responsible for troubleshooting system and software issues, escalating high-priority incidents, and maintaining strong knowledge of company workflows and claim systems to ensure timely and effective issue resolution.

Requirement/Must Have:

Minimum of 5 years of Help Desk or technical support experience, or equivalent combination of education and experience.
At least 2 years of experience supporting proprietary systems such as JURIS, One Team, SIR, TAMS, and Voyager.
Strong troubleshooting and problem-solving skills.
PC proficiency, including Microsoft Office applications.
Excellent customer service skills.
Ability to manage multiple projects and set priorities.
Ability to meet or exceed performance competencies and complete required quality monitors.

Experience:

Experience providing moderate to complex technical support via email and other communication channels.
Experience troubleshooting software development and system-related issues.
Experience escalating issues to appropriate technical or functional teams.
Experience supporting claim systems and understanding adjuster job functions and company workflows.
Experience working within service center processes and procedures.

Responsibilities:

Provide technical support for proprietary internal systems (JURIS, One Team, SIR, TAMS, Voyager).
Troubleshoot moderate to complex system and software issues.
Communicate high-visibility issues to immediate supervisor.
Escalate incidents to appropriate departments when necessary.
Maintain strong working knowledge of claims systems and operational workflows.
Support organizational quality programs and complete required quality monitoring.
Perform additional duties as assigned.

Skills:

Strong analytical and interpretive skills.
Excellent interpersonal and communication skills.
Strong organizational and time management skills.
Good judgment and discretion.
Ability to work collaboratively in a team environment.
Ability to manage competing priorities effectively.

Qualification And Education:

Bachelor s degree from an accredited college or university preferred.
Equivalent combination of education and experience considered.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: TN_SIUT_0218
Posted 3 hours ago

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Senior IT Support Technician

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