SNI Companies
SNI Companies

IT Support Analyst

Palm Valley, FL, US • Posted 3 days ago • Updated 3 days ago
Contract W2
Contract Corp To Corp
6 Months
On-site
$21/hr
Fitment

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Job Details

Skills

Summary

IT Support Analyst

Location: Ponte Vedra, FL
Pay Rate: Up to $21/hour
Employment Type: Contract-to-Hire
Schedule: Monday–Friday, Standard Business Hours
Work Arrangement: 100% Onsite

Position Overview

SNI Technology is seeking an IT Support Analyst on behalf of a great local client in Ponte Vedra, FL. This is an excellent opportunity for an early-career IT professional looking to grow their technical support experience and potentially transition into a long-term, permanent position.

The IT Support Analyst will provide day-to-day technical support to end users, troubleshoot hardware and software issues, assist with account administration, and help maintain a reliable IT environment.

Key Responsibilities

  • Provide technical support and troubleshooting assistance to end users.

  • Diagnose and resolve common Windows operating system and Microsoft Office 365 issues.

  • Assist with Active Directory account management and user access requests.

  • Install, configure, maintain, and troubleshoot software applications.

  • Manage and support mobile devices, including iPhone and Android technologies.

  • Troubleshoot basic network connectivity and related technical issues.

  • Document support requests, resolutions, and follow-up activities within a ticketing management system.

  • Escalate more complex technical issues when necessary.

Required Qualifications

  • 1–2 years of experience in an IT support, help desk, or desktop support role.

  • Working knowledge of Windows 10 troubleshooting.

  • Experience supporting Microsoft Office 365 applications.

  • Familiarity with Active Directory and user account administration.

  • Experience utilizing an IT ticketing or service management system.

  • Basic understanding of software installation, configuration, and troubleshooting.

  • Experience supporting mobile devices, including iOS and Android.

  • Basic networking and connectivity troubleshooting skills.

  • Strong communication, customer service, and problem-solving abilities.

  • Ability to work onsite Monday through Friday during standard business hours.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10265903
  • Position Id: 26-264696
  • Posted 3 days ago
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