Systems Administrator / IT Operations Engineer

Position Overview

We are seeking pragmatic, execution-focused Systems Administrators / IT Operations Engineers to join our team in the Bay Area. This role is tailored for hands-on IT operations professionals who thrive in high-volume, runbook-driven environments, managing daily ticket queues, running automated repair tooling, executing system queries, and maintaining infrastructure health.

This is a pragmatic IT and Systems Administration role—not a Software Engineer or deep Linux kernel developer position. The ideal candidate possesses a strong operational mindset, excellent command-line troubleshooting skills, and mandatory hands-on experience with GitHub.com administration.

Key Responsibilities

• Operational Queue & Ticket Management: Manage and resolve high-volume daily ticket queues, address operational backlogs, and drive issue resolution within established SLAs.

• Runbook & Tooling Execution: Execute, monitor, and troubleshoot internal repair tooling, system queries, and operational procedures across cloud consoles and command-line interfaces.

• Infrastructure & Health Monitoring: Oversee infrastructure health, monitor system telemetry, and manage operational escalations to maintain high system availability.

• GitHub Platform Support & Administration: Support users and administer GitHub.com organization settings, repository configurations, user permissions, and access controls.

• Process & Runbook Optimization: Maintain, update, and improve Standard Operating Procedures (SOPs) and operational runbooks as system requirements evolve.

Required Qualifications & Technical Skills

• GitHub Administration (MANDATORY): Hands-on experience with GitHub.com, including configuring organization settings, repository permissions, team access controls, and a solid operational understanding of the GitHub ecosystem.

• Linux Systems Administration: Strong command-line environment (CLI) proficiency, shell navigation, and operational troubleshooting skills in Linux environments.

• Resourceful Troubleshooting: Aptitude and willingness to investigate beyond standard runbooks when user details are incomplete or procedures require adaptation.

• IT Operations Mindset: Proven experience in ticket queue management, system monitoring, incident escalation, and runbook-driven operations.

Preferred Qualifications

• Infrastructure as Code (IaC): Familiarity with Terraform for basic cloud infrastructure management and configuration tracking.

• Cloud Platforms: Hands-on experience navigating and managing resources within cloud administration consoles (Google Cloud Platform, AWS).

• Scripting: Ability to write basic bash or Python scripts to automate repetitive operational tasks.