Product Owner - Payments

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Key Responsibilities
Define and prioritize product backlog items in alignment with business goals and strategic objectives
Collaborate with stakeholders to gather requirements and translate them into clear user stories and acceptance criteria
Lead and support sprint planning, daily stand-ups, and other Agile ceremonies to ensure team alignment and delivery
Monitor product performance metrics and gather customer feedback to inform continuous improvements
Ensure clear, effective communication between development teams and stakeholders throughout the product lifecycle
Drive API-first, platform-centric design principles for scalable and robust payment solutions
Demonstrate understanding of merchant onboarding processes and card processing, including relationships with processors, gateways, card networks, and fintech partners
Ensure compliance with industry standards including PCI DSS, PSD2, GDPR, UPI, and other relevant regional regulations
Apply knowledge of PayFac models, digital onboarding workflows, and marketplace payment flows to product decisions
Navigate technical complexities including tokenization, 3DS2, BIN sponsorship, and global merchant onboarding challenges

Required Qualifications
Bachelor's degree in Business, Computer Science, or related field (or equivalent practical experience)
5+ years of experience in product ownership, product management, or similar roles in payments or fintech
Strong understanding of Agile methodologies (Scrum, Kanban) and product development processes
Technical background or prior experience interfacing directly with development and integration teams
Excellent analytical and problem-solving skills with a data-driven approach to decision-making
Outstanding communication and collaboration abilities across technical and non-technical stakeholders
Proficiency with product management tools such as Jira, Confluence, or similar platforms

Preferred Qualifications
Experience working with global payment ecosystems and cross-border transaction flows
Familiarity with API design principles and RESTful architecture
Understanding of fraud prevention, risk management, and chargeback mitigation strategies
Previous experience in the payments, fintech, entertainment, gaming, or e-commerce sectors

Proficiency in written and spoken English

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.