K-Tek Resourcing LLC
K-Tek Resourcing LLC

Amazon Connect / Lex Conversational Designer

Remote • Posted 1 hour ago • Updated 1 hour ago
Full Time
Remote
$180,000 - $200,000/yr
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Job Details

Skills

  • Amazon Web Services
  • Authentication
  • Interactive Voice Response
  • Migration
  • Quality Assurance
  • Routing
  • Testing
  • Training

Summary

Hi,
Job Summary
We are seeking an experienced Amazon Connect / Lex Conversational Designer to design and build IVR and self-service contact flows within an Amazon environment. This role will support 9 business units, focusing on intuitive caller experiences, authentication, intelligent routing, and conversational automation.
Key Responsibilities
  • Design and build Amazon Connect IVR/contact flows.
  • Develop and optimize Amazon Lex intents, utterances, and NLU models.
  • Implement caller authentication using Employee # and PIN.
  • Design routing based on caller type, including Pilot, FA, and working status.
  • Build DTMF fallback patterns for noisy airport environments.
  • Perform Lex bot training, utterance tuning, conversational testing, and QA during migration.
  • Partner with business and technical teams to improve self-service and caller experiences.
Required Skills
  • Amazon Connect
  • Amazon Lex
  • Conversational/IVR design
  • NLU intent and utterance modeling
  • Lex bot training and tuning
  • DTMF IVR design patterns
  • Contact flow design and testing
  • Conversational QA and migration support
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10411276
  • Position Id: 9105159
  • Posted 1 hour ago

Company Info

About K-Tek Resourcing LLC

Vision

To be a trusted partner and advisor to our customers

Mission

At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

Who We Are & What We Do

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".

Values

-Commitment to our customers success through Integrity

-Excellence through Quality

-Growth through customer value creation

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AS

Avantika Sharma

Recruiter @ K-Tek Resourcing LLC
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