ServiceNow / Azure Solutions Architect SME

Job Location: Remote; candidates local to the DMV (DC Metro Area) area
are preferred

Compensation: $190,000 - $205,000

Eligibility/Clearance: Secret Clearance Required. This opportunity
supports a government contract

Job Description:

We are looking for a ServiceNow/Azure Solutions Architect who designs,
implements, governs, and maintains the overall architectural framework
for ServiceNow solutions, ensuring scalability, security, and alignment
with business goals and industry best practices (ITIL, CSDM). You will
oversee the deployment, administration, and maintenance of ServiceNow
instances, ensuring configuration consistency across development, QA,
and production environments, and managing upgrades and performance
optimization. This person will act as a ServiceNow subject matter expert
(SME), providing technical guidance and mentorship to development teams,
conducting code reviews, and enforcing architectural standards and
governance processes.

Responsibilities (include but are not limited to):

- Create estimations on effort required to produce ServiceNow
functionality

- Serve as the technical owner and subject matter expert for our Azure
cloud environment. This “ownership role” is responsible for
designing, implementing, and maintaining robust, scalable, and
secure cloud solutions

- Understand Azure architecture principles and the ability to
architect sophisticated solutions, including Virtual Networks
(VNETs), networking, and peering configurations.

- Lead the implementation of high-availability and scalable solutions
across availability zones and regions, while also managing and
securing traffic with application firewalls and gateways.

- Contribute to critical system integrations, including the effective
use of automation and infrastructure-as-code (IaC) tools such as
GitLab, Terraform, and Ansible

- Advise and oversee the software testing process to ensure that all
NFRs are clearly tested

- Provide analysis of security protection technologies as necessary

- Collaborate closely with system and software architects and product
teams to monitor, troubleshoot, and optimize our system and software
development lifecycle

- Identify potential risks and issues related to the solution and
take appropriate steps to mitigate them 

- Provide expert-level support for complex incidents, performing root
cause analysis and ensuring platform stability and performance

- Create and maintain comprehensive technical documentation (design
specifications, architecture diagrams, process flows) and
effectively communicate complex technical concepts to both technical
and non-technical stakeholders to create alignment between
customers, management, and engineering staff

- Serve as the technical advisor, overseeing all technical aspects of
implementations, resolving technical issues, and defining best
practices for configuration, scripting, and workflow automation

- Serve as the primary technical face of the organization to key
customers and stakeholders

- Proactively ensure customer satisfaction, deeply understand their
mission-critical needs and strategic objectives, and drive alignment
between customer expectations and the engineering organization’s
delivery roadmap to guarantee successful mission outcomes

- Refine, elaborate, and document customer requirements

- Define and document appropriate technologies to satisfy requirements

- Collaborate with engineering teams to solve technical problems and
prioritize issues

- Mentor other architects and engineers

- Maintain current ServiceNow and industry certifications, while
obtaining additional certifications

Requirements:

10+ years of related experience in leadership roles with progressively increasing scopes of responsibility

- ServiceNow Requirements:

- Extensive experience with ServiceNow architecture, development, and
best practices, including strong knowledge of the platform''s core
modules

- Deep proficiency in JavaScript (client-side and server-side), Glide
API, HTML, CSS, and AngularJS

- Prior hands-on work with ServiceNow or modern DevOps tooling.  Must
understand how to provision cloud resources with terraform and
ansible using Infrastructure as Code principles and a CI/CD
deployment pipeline

- Ability to produce level of estimates and basic deployment plans for
ServiceNow functionality

- Demonstrated ability to independently develop technical engineering
roadmaps, architecture diagrams, reference architectures, and
supporting visuals to drive alignment and communicate long-term
direction

- Excellent understanding of the Agile software testing process and
lifecycle, from smoke test to integration to production deployment

- Ability to identify, understand, document, and create functionality
aligning with customer value streams

- Ability to produce level of estimates and basic deployment plans for
ServiceNow functionality

- Azure Requirements:

- Recent experience with Microsoft Azure (preferred) or other major
cloud service providers to include both architectural and
engineering ownership of the solution

- Demonstratable experience solutioning and driving modernization of
legacy applications and architecture end to end in an Azure
environment

- Strong skills at translating architecture and engineering plans into
deployed cloud architecture and component resources.

- Hands-on experience with cloud migration programs

- Proficiency in architecture modeling using SysML or UML

- Experience designing and implementing microservices and API-first
architectures

- General Requirements:

- Demonstrable experience presenting complex design and solutions to
government customers

- Practical experience implementing DevSecOps practices, Agile
methodologies, and associated toolchains

- Hands-on experience leading the end-to-end evaluation of commercial
off-the-shelf (COTS) software and components for technical fit,
security, performance, scalability, and integration within complex
environment

- Ability to identify and learn new technologies quickly

- Highly organized, detail-oriented, and able to track and manage
multiple deliverables and timelines across product teams and task
orders

- Excellent communication skills for collaborating with both technical
and non-technical stakeholders

- Strong presentation skills with the ability to confidently
articulate in-depth technical concepts and recommendations to both
technical and non-technical stakeholders

- Proven strong leadership, conflict-resolution, and problem-solving
skills

- Strong analytical and debugging skills

- Ability to coach, guide, and mentor junior developers

- ServiceNow Certified Systems Administrator

Desired Qualifications:

- Working knowledge of NIST cybersecurity frameworks and controls
strongly preferred

- Recent and verifiable experience designing, deploying, or
architecting solutions in DoW Impact Level 5 (IL5) and Impact Level
6 (IL6) environments, including familiarity with associated security
controls, ATO processes, and classified cloud requirements strongly
preferred

- Azure Administrator Associate (AZ-104) or equivalent

- ServiceNow Certified Application Developer

- ServiceNow Certified Implementation Specialist

- Azure Solutions Architect Expert (AZ-305)

- Azure DevOps Engineer Expert (AZ-400)

- HashiCorp Certified: Terraform Associate

- Red Hat Certified Specialist in Ansible Automation

Education:

Bachelor’s degree in related field

- Associate’s degree plus 2 additional years of experience may be
considered in lieu of Bachelor’s

- Master’s degree will reduce the total experience requirement by 2
years

- Doctoral degree will reduce the total experience requirement by 3
years

ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability