Description We are looking for a Content Specialist to support large-scale content conversion and migration initiatives. This is a high-volume, execution-focused role that requires exceptional organization, accuracy, and consistency. This Long-term Contract position will work across member-facing help content and internal knowledge resources, applying established content standards, style guidelines, and formatting requirements while helping improve content accessibility and usability.
Responsibilities:
- Convert process workflows from a decision-tree format into clear, structured wiki documentation while maintaining logical accuracy.
- Review and quality-check content migrated into a new CMS, validating formatting, metadata, links, and overall content integrity.
- Perform manual content migration when needed, ensuring accuracy and consistency.
- Organize content within libraries and folders to improve discoverability, governance, and reuse.
- Develop reusable content components, templates, and modules to streamline future content updates.
- Apply established style, voice, and formatting standards consistently across all content.
- Utilize AI and generative tools to support content conversion and QA activities, while maintaining ownership of final quality.
- Collaborate with content strategists and cross-functional stakeholders to resolve questions regarding content accuracy, structure, and scope.
- Exercise sound judgment when handling complex or non-standard content and provide recommendations for future content management approaches.
- Track project milestones, monitor progress, and proactively identify risks or blockers.
Requirements - 3+ years of experience in technical writing, help and support content, content operations, or knowledge management.
- Hands-on experience working within content management systems (CMS).
- Experience converting decision trees, flowcharts, or procedural processes into written documentation.
- Experience supporting content migration, replatforming, or large-scale CMS implementation projects.
- Familiarity with regulated industries or highly structured support environments.
- Experience executing established content strategies and maintaining consistency across large volumes of content.
- Familiarity with reusable content structures, templates, modular content, or content component management.
- Exceptional attention to detail and ability to self-review work for accuracy and quality.
- Proficiency with Google Workspace, particularly Google Docs, for content creation and collaboration.
- Experience incorporating generative AI or LLM tools into content workflows, with strong judgment regarding quality control.
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple priorities in a deadline-driven environment.
Innovation starts with people.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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