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Desktop Engineer

Boston, MA, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

USD $25.00 - 60.00 per hour

Fitment

Dice Job Match Score™

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Job Details

Skills

Recruiting
Technical Support
Laptop
Computer Hardware
Network
Collaboration
Code Optimization
Business Process
Process Improvement
Service Delivery
Operational Efficiency
Help Desk
OS X
Active Directory
Group Policy
Management
Microsoft SCCM
Microsoft
Software Deployment
Patch Management
Microsoft Office
Enterprise Software
Remote Support
Virtual Private Network
Mobile Device Management
Master Data Management
Microsoft Windows
Problem Solving
Conflict Resolution
Attention To Detail
Effective Communication

Summary

We are The Hollister Group, the Boston area's leading women-owned staffing firm. We guide candidates through the job search process and connect top-tier talent with opportunities that align with their skills and career goals. Our Recruiters help refine your resume, sharpen your interview skills, and identify positions that match your experience and ambition. Our Technology Staffing team is looking to speak with Boston-area candidates who meet the specifications below.

Compensation:
Pay range: $25 - $60 per hour, depending on experience and technical expertise.

Encouragement to apply: If your pay expectations fall outside this range but you meet the technical qualifications, we still encourage you to apply.

Responsibilities:

Provide technical support for both Windows and Mac endpoints, including desktops, laptops, and peripherals.
Troubleshoot and resolve end-user issues related to applications, hardware, network connectivity, and user accounts.
Manage and support Active Directory for user accounts, groups, permissions, and policy enforcement.
Deploy, configure, and maintain software updates and patches using SCCM, Intune, or other modern endpoint management tools.
Support remote users via VPN, MDM tools, and remote support platforms.
Collaborate with IT teams to implement best practices in security, application optimization, and business processes.
Identify and implement process improvements to enhance service delivery and operational efficiency.
Document troubleshooting steps, procedures, and standard operating processes for the Help Desk.
Participate in daily standups and provide updates on ongoing issues and projects.

Requirements:

Experience supporting both Windows (10/11) and macOS devices in enterprise environments.
Strong knowledge of Active Directory, Group Policy, and endpoint management tools.
Experience with SCCM, Microsoft Intune, or other modern software deployment and patch management solutions.
Proficiency in troubleshooting Office 365 applications and other enterprise software.
Familiarity with remote support tools, VPNs, and MDM solutions for Mac and Windows.
Excellent problem-solving skills, strong attention to detail, and effective communication abilities.
Candidates must be local to Massachusetts and able to commute to an onsite location.
This role requires onsite work; remote work is limited or not available.

Our Commitment to Inclusion & Belonging:
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: hollistr
Position Id: af50d3a4f7084b2271c32a53f0752aea
Posted 3 hours ago

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