Oracle Service Cloud Consultant (Fusion)

Role - Oracle Service Cloud Consultant (Fusion). - TechM194368

Location - San Jose CA or Should be available in PST / MST location.(Client need support in PST hours)

12 months 

Required Skills

• 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
• Solid understanding of customer service operations and CRM/contact center best practices.
• Strong communication, stakeholder management, and onsite leadership skills.
• Ability to create detailed functional and technical documentation.
• Experience managing projects in cross-functional enterprise environments

Preferred Skills:

• Oracle certifications (e.g., Oracle B2C Service Certified).
• Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
• Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
• Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).