Overview
On Site
$54,000 - $58,000
Full Time
No Travel Required
Skills
DNS
Technical Support
Network
Routing
Switches
Job Details
We are seeking a Network Specialist who will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, managing tickets in the Incident Management System, and troubleshooting technical requests related to networking issues.
RESPONSIBILITIES
- Provide technical support to troubleshoot customer issues
- Ability to coordinate with upstream provider regarding issues, status, changes
- Awareness of when to send customer communication based on impact to customer
- Identify patterns that could potentially lead to issues and escalate or resolve as needed
- Accountable for status of created tickets, follow through, resolution, and closure
- Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type
QUALIFICATIONS
- One or more years of IT experience in a customer focused role
- Knowledge of a broad array of systems and software troubleshooting is preferred
- Familiarity with the fundamentals of networking, which includes routing and switching technologies, and Domain Name Services (DNS).
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